service desk manager Work, Jobs in nottingham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Hotel Systems Escalation Specialist
InterContinental Hotels Group —Burton-On-Trent
- English
- Hotel
- Employee discount
7d
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
13d
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
IT Systems Specialist
East Midlands Railway —Derby
- £47,000 a year
- Azure
- AWS
- Continuous improvement
9d
ICT End User Services Engineer
Hinckley & Bosworth Borough Council —Melton Mowbray
- £33,699 - £38,220 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- SQL
- Relocation assistance
- Annual leave
Quick apply
13d
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply

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IT Service Delivery Manager
Inspired Villages —Nottingham
Experience supporting multi-site environments in hospitality, healthcare, retail, or residential sectors. Coordinating IT readiness for new village openings,…
£50,000 - £60,000 a year
IT Support Manager
Propel Holdings UK Limited —Nottingham
Comfortable operating within a compliance-heavy environment (ISO 27001, Cyber Essentials Plus, PCI DSS, and SOC 2). Line managing one IT Support team member.

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

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service desk manager jobs in nottingham

Senior Service Desk Engineer

Hotel Systems Escalation Specialist

Second Line Analyst

Technical Support Engineer

IT Infrastructure Associate Project Manager

IT Systems Specialist

ICT End User Services Engineer

Senior IT Infrastructure Engineer

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