Shift leader Work, Jobs in Nottingham Ng13 (with Salaries)

Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Team Leader
Atlas Hotels —Derby
- £13.95 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Castle Donington
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Front Line Manager
Long Clawson Dairy Ltd —Melton Mowbray
- £38,000 - £40,000 a year
- Full-time
- Continuous improvement
- Quality control
- Communication skills
Quick apply
Team Leader
DHL Supply Chain —Nottingham
- £27,496.46 a year
- Full-time
- Communication skills
Customer Services Team Leader
Reconomy Connect —Newark-on-Trent
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Store discount
14d
Hotel - Duty Manager
Premier Inn —Newark-on-Trent
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Team Leader
Farmhouse Inns - BRA_102 —Lincoln
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
9d
Loss Prevention Officer
NEXT —Nottingham
- £12.71 - £13.84 an hour
- Full-time
Team Leader/Supervisor
The Greyhound —Derby
- £12.71 - £13.00 an hour
- Weekend availability
- English
- Supervising experience
- In-person
Quick apply
15h
Deputy Manager
St Philips Care Caledonia Ltd —Welbourn
- Management
- Organisational skills
- Time management
- Paid training
- Annual leave
Trainee Site Investigation Technician
Bridgeway Consulting —Nottingham
- Weekend availability
- Driving
- Employee discount
- Life insurance
Quick apply
Advanced Hygiene Process Operatives
Long Clawson Dairy Ltd —Bottesford
- £15.19 an hour
- Full-time
Quick apply
13d
Lead Operative
Tarmac —Newark-on-Trent
- Supervising experience
- First Aid Certification
- Continuous improvement
- Annual leave
- Employee discount
8d
Operational Training Team Leader
Noble Foods Limited —Leicester
- £15.07 an hour
- Overtime
- No experience needed
- Microsoft Office
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
Retail Supervisor
Screwfix —Bingham
- £14.08 an hour
- Weekend availability
- Customer service
- Supervising experience
- Annual leave
- Employee discount
7d
Shift Leader - Nottingham - Part Time
Insomnia Cookies UK Ltd —Nottingham
- £13.21 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
FOH Supervisor
The Playwright —Nottingham
- £13.21 - £14.00 an hour
- Hospitality
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Customs Process Administrator
Maersk —Derby
- Weekend availability
- Microsoft Outlook

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Sales and Customer Services Team Leader

Cover My Insurance
Grantham

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Job details

Permanent | Full-time
£32,000 - £35,000 a year

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Sales management
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Complaint handling
Performance management
Staff training
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Sales and customer service experience
Leadership
Team motivation leadership
Communication skills

Full job description

Job Summary

We are seeking a dynamic and motivated Sales and Customer Services Team Leader to spearhead our customer engagement efforts and drive sales performance. In this role, you will lead a diverse team, ensuring exceptional service delivery while achieving sales targets. Your leadership will inspire team members to excel, foster a positive work environment, and develop strategies to enhance customer satisfaction across multiple languages and markets. This is an exciting opportunity for a proactive leader passionate about customer success and sales growth.

Responsibilities

Lead, coach and motivate a team of Sales & Customer Service Representatives to achieve individual and team sales targets.
Monitor performance metrics, identify gaps, and implement action plans to improve conversion rates, upselling activity and overall team productivity.
Provide regular training and side-by-side coaching to enhance product knowledge, sales techniques and customer service skills.
Analyse sales pipelines, campaign performance and existing customer quote activity to identify opportunities for growth and process improvement.
Oversee the team’s use of CRM systems and ensure all customer interactions, updates and policy details are recorded accurately and consistently.
Allocate and triage inbound and outbound workflows, ensuring efficient handling of enquiries, warm leads and incomplete applications.
Review complex queries and escalations, providing guidance on product features, coverage, pricing and eligibility where required.
Ensure service levels and quality standards are met, balancing both sales targets and customer experience expectations.
Work closely with management to share insights on customer needs, market trends and emerging sales opportunities across products, services and education.
Provide feedback to internal teams (e.g., underwriting, operations, marketing) to support process improvements and enhance the customer journey.
Contribute to the development and refinement of sales scripts, processes, training materials and campaign strategies.
Conduct regular one-to-one meetings, performance reviews and coaching sessions with team members.
Support onboarding and training of new hires to ensure they are fully equipped to meet performance expectations.
Foster a positive, high-performance team culture focused on accountability, customer satisfaction and commercial success.
Provide phone-based support when required, including handling inbound and outbound customer calls to maintain service levels, offer cover for absences, and demonstrate best-practice sales and service behaviours.
Facilitate/complete UAT Testing for new products and product enhancements
Complaints management for customer service/sales at point

Requirements

Proven expertise in sales and customer service, with the ability to coach others in effective sales techniques and customer engagement.
Demonstrated ability to understand customer needs and guide teams in delivering tailored solutions
Exceptional written and verbal communication skills, with the ability to convey information clearly and influence both customers and internal stakeholders.
Strong proficiency with CRM systems and sales tools, with the ability to analyse data, monitor team performance, and ensure accurate documentation.
Excellent interpersonal and leadership skills, with the capability to foster teamwork, provide constructive feedback, and motivate staff.
Fast learner, able to absorb new product information, tools, and processes quickly—and support team members in doing the same.
Resilience, adaptability and strong problem-solving skills, with the ability to remain calm and solution-focused under pressure.
Advanced objection-handling skills, and the ability to coach team members on managing challenges and converting difficult conversations into sales opportunities.

Join us as a Sales and Customer Services Team Leader where your energy, leadership, and strategic insight will shape outstanding customer experiences while driving our business forward!

Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between 8:00am and 8:00pm, Monday to Sunday.

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

shift leader jobs in nottingham ng13

Sales and Customer Services Team Leader

Team Leader

Continuous Improvement Manager – Logistics & Warehousing

Front Line Manager

Team Leader

Customer Services Team Leader

Hotel - Duty Manager

Team Leader

General Manager

Loss Prevention Officer

Team Leader/Supervisor

Deputy Manager

Trainee Site Investigation Technician

Advanced Hygiene Process Operatives

Lead Operative

Operational Training Team Leader

Retail Supervisor

Shift Leader - Nottingham - Part Time

FOH Supervisor

Customs Process Administrator

I want to receive the latest job alerts for shift leader in nottingham ng13

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