Patient services lead Work, Jobs in Nuneaton, War (with Salaries)

Deputy Complaints Manager
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Referral programme
6d
Play Assistant
George Eliot Hospital NHS Trust —Nuneaton
- £25,760 - £27,476 a year
- Full-time
- Hospital experience
- Annual leave
- Referral programme
3d
Organisational Development and Leadership Practitioner
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
Clinical Lead for Podiatry and Non-Cancer Lymphoedema Services
Leicestershire Partnership NHS Trust —Hinckley
- £57,528 - £64,750 a year
- Leadership
5d
Security & Wellbeing Services Manager
ISS Facility Services —Coventry
- Weekend availability
- Management
- Continuous improvement
- Communication skills
Quick apply
Resourcing Advisor
George Eliot Hospital NHS Trust —Nuneaton
- £27,485 - £31,157 a year
- Full-time
- Annual leave
5d
Sterile Services Team Lead
Spire Healthcare —Sutton Coldfield
- £33,000 a year
- Full-time
- Heavy lifting
- Bachelor's degree
- Leadership
- Free parking
- Annual leave
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
Buvidal Non-Medical Prescriber
Change Grow Live —Birmingham
- £47,792.23 - £53,329.99 a year
- Annual leave
- Employee discount
People Services Specialist (12month FTC)
Inizio —Ashby-De-La-Zouch
- Remote
- Continuous improvement
- Human resources
- Annual leave
Team Lead for Eating Disorders
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Clinical Lead
Practice Plus Group IUC —Nuneaton
- Up to £65,950 a year
- Master's degree
- Leadership
9d
Probation Service Officer Stoke-On-Trent and Staffordshire
HM Prison & Probation Service —Burton-On-Trent
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Case Administrator Stoke-On-Trent and Staffordshire
HM Prison & Probation Service —Burton-On-Trent
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Female Paediatric Brain Injury Support Worker (Part time)
Rebound Care and Support Ltd —Lichfield
- £17 an hour
- Part-time
- Driving
- In-person
- School
- Annual leave
Quick apply
12d
Clinical Lead Musculoskeletal Services
Midlands Partnership University NHS Foundation Trust —Lichfield
- £57,528 - £64,750 a year
- Full-time
- Master's degree
- University
Health Care Assistant - Community
Leicestershire Partnership NHS Trust —Hinckley
- £25,760 - £27,476 a year
- Full-time
- Care plans
- Free parking
General Practitioner
Practice Plus Group IUC —Nuneaton
- £60 - £107 an hour
- Weekend availability
- Communication skills
Associate Director, Caring Services Midlands
Marie Curie —Solihull
- £77,000 - £85,500 a year
- Full-time
- Master's degree
- Leadership
5d
Quality and Risk Advisor
Alliance Medical Ltd —Warwick
- £50,000 - £60,000 a year
- Full-time
- Presentation skills
- Driving
- Travel
Quick apply
2d

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Deputy Complaints Manager

George Eliot Hospital NHS Trust -
Nuneaton

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Referral programme
On-site parking

Qualifications

Complaint handling
IT
Communication skills

Full job description

37.5 hours per week

Permanent

Salary: £32,073 - £39,043 per annum

Closing Date: Friday 31 July 2026

Provisional Interview Date: Wednesday 12 August 2026

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

#JoinTeamEliot

Due to the promotion of the postholder an opportunity has arisen to join our Complaints Team. The Deputy Complaints Manager is key to us accepting, issuing and helping the Trust to respond to complaints and concerns received. This is a challenging but rewarding role and the postholder will be fully supported by the Complaints Manager. It is essential you have first-hand experience of handling complaints and concerns and, can work in accordance with NHS Complaints regulations. The post holder will be required to support the public, staff and organisations such as advocacy and the Parliamentary and Health Service Ombudsman.

If you require any further details for this post please contact Sarah Jameson, Complaints Manager on 02476865545 or via [email protected].

The post holder is key to patient experience and will work with the Complaints Manager to co-ordinate and ensure an effective delivery of the NHS Complaints Procedure in line with the statutory regulations, national guidance and Trust policy.
The post holder will provide expert advice around policy and guidelines and ensure that the Trust provides a supportive, professional and compassionate complaints service working with the Directorates and complainants, families and carers to ensure a comprehensive response to include any learning and improvement.
It is important that the applicant is a competent writer and has excellent communication skills, knowledge and an appreciation of the need to work to timescales in the interests of resolving complaints.

Here at George Eliot our vision to ‘ excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

E ffective Open Communication

e x cellence and safety in everything we do

C hallenge but support

E xpect respect and dignity

L ocal health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Handle concerns and complaints from receipt to response in line with policy identifying and liaising with the Directorate(s) investigating the issues raised, including complex and/or highly sensitive cases.
Correspond effectively and sensitively with complainants (written and verbal). This includes recognising when the complaints process is not applicable or the request is not eligible. Identify any barriers in communication that may affect understanding.
Responsible for safeguarding, always, the confidentiality of information relating to patients, staff and the public, in accordance with the Data Protection and Freedom of Information Acts. This includes recognising the need and obtaining, the appropriate consent to proceed with a complaint.
Establish and maintain relationships with all staff in particular the Directorate Triumvirate and services lead providing expert advice, support and guidance.
Work closely with Patient Advice Liaison Service (PALS) to ensure concerns are addressed at the correct level and through the right process. Recognise also when complaints are subject to Duty of Candour, Coroner’s Inquest or a clinical incident.
Deal calmly and professionally with upset patients or members of the public.
Arrange and support in complaints meetings ensuring advice and support for staff and complainants and, that an accurate summary of the discussion held is provided.
Accurate recording of complaints data on Datix.
Support the Complaints Manager with draft/redrafts of complaint response letters for quality to ensure they meet the requirements of the Complaints Process and achieve Executive approval and signature.
Work with the Directorates to ensure any changes or learning is implemented.
To assist in the managements of complaints where complainants remain dissatisfied to try and bring about local resolution.
Support in providing data for the annual report and reports to Trust Board.
Support with any complaints subject to a clinical incident/Legal claim.
Support any Trust requirements e.g. audit, Care Quality Commission (CQC) requirements.
Develop and maintain strong links with all staff to ensure compliance with the Complaints policy.
Identify themes/trends from complaints received and bring to the attention of appropriate senior staff, identifying areas of risk or those that require service improvement and quality issues requiring action.
Assist the Complaints Manager in the development, implementation and compliance with service-related policies and procedures. Propose changes to improve the service, as appropriate, and in accordance with national guidance.
Assist the Complaints Manager in working with staff within the Trust to ensure compliance with CQC Standards in relations to complaints handling.
Recognise all potentially serious complaints for consideration at Review of Harm.
Ensure complaint files are kept up to date to enable progress of complaint to be monitored and to ensure process is being followed.
Monitor agreed actions arising from complaints and chase Directorates for progress/ evidence to ensure actions are being implemented appropriately. Ensure progress is included within reports to committees.
To record and acknowledge MP enquiries and ensure timely responses.
To deputise for the Complaints Manager in all aspects of the service.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Apply Now

Refine Your Search

patient services lead jobs in nuneaton, war

Deputy Complaints Manager

Play Assistant

Organisational Development and Leadership Practitioner

Clinical Lead for Podiatry and Non-Cancer Lymphoedema Services

Security & Wellbeing Services Manager

Resourcing Advisor

Sterile Services Team Lead

Patient Access Manager

Buvidal Non-Medical Prescriber

People Services Specialist (12month FTC)

Team Lead for Eating Disorders

Clinical Lead

Probation Service Officer Stoke-On-Trent and Staffordshire

Case Administrator Stoke-On-Trent and Staffordshire

Female Paediatric Brain Injury Support Worker (Part time)

Clinical Lead Musculoskeletal Services

Health Care Assistant - Community

General Practitioner

Associate Director, Caring Services Midlands

Quality and Risk Advisor

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