1st line support Work, Jobs in Oakley, Fif (with Salaries)

IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
Health and Safety Advisor
Defence Equipment and Support —Dunfermline
- £36,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
5d
Management Trainee - Scotland
SIXT —Perth
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Resource Co-Ordinator
Ark —Perth
- £28,191.87 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
12d
Criminal Investigator
Insolvency Service —Edinburgh
- £39,259 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
19h
Community and Events Fundraiser
Children First —Edinburgh
- £25,155 - £30,083 a year
- Weekend availability
- Hybrid work
- Public speaking
- Microsoft Office
- Travel
- Annual leave
Quick apply
Finance Manager
Strathcarron Hospice —Denny
- £41,668 - £50,775 a year
- Full-time
- Microsoft Office
- Supervising experience
- Accounting
- Free parking
Quick apply
Risk Manager (BCB Control Office)
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Financial services
9d
Security Services Engineer II (UK)
Corero —Edinburgh
- Night shift
- Hybrid work
- Computer Science
- Scripting
- Computer networking
- Annual leave
- Life insurance
Mental Health Practitioner - Community Mental Health Team
NHS Scotland —Kirkintilloch
- £43,231 - £52,679 a year
- Full-time
- Driving
- Travel
- Annual leave
- Employee assistance programme
Purchasing Executive
Tour Partner Group —Edinburgh
- Overtime
- Hybrid work
- Hotel
- Contracts
- Negotiation
- Employee discount
- Gym membership
Quick apply
Class Teacher (Support for Learning) - Musselburgh Burgh Primary School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Temporary
- School
5d

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IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
A full UK driving licence is preferred but not essential. Prioritise, and manage Service Desk calls to resolution. We’re independent, and proudly so.
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Public Library of Science —Edinburgh
In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers…
£24,000 - £26,000 a year

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IT Technician

CTDI
Glenrothes

Quick apply

Job details

Full-time

Qualifications

Customer service
Technical support
IT support
IT
Root cause analysis
Communication skills

Full job description

IT Technician

Location: Glenrothes

Full time – Monday to Friday

Company Introduction

CTDI is a full service, global engineering, repair and logistics Company providing best cost solutions to many of the worlds’ premier brands. We support the entire product life cycle, from original design input, pre-sales testing, local customisation and configuration through to our field support activities that include technical assistance as well as product repair, replacement and refurbishment programs.

The Role

The main objective of this role is to provide support to the organization covering all aspects of IT hardware, software and networking whether in person or using remote access tools.

Key Job Responsibilities

· Delivering a first-class service experience to IT department customers.

· 1st, 2nd and occasional 3rd line IT hardware, software, networking and desktop support for all users.

· Creating, maintaining and updating documentation.

· Supporting various departmental and business projects.

· Tracking and carrying out proactive and routine maintenance tasks on IT assets.

· Occasional back shift support dependant on business requirements

· On call, out of hours support, may be required dependant on the immediate business need.

· Be able to work independently & autonomously as well as part of a bigger team as and when required

Candidate Profile/Qualifications

· Previous IT Support experience

· A strong desire to learn new skills and take an active role in the IT department.

· Excellent customer service skills and a willingness to take ownership of issues.

· Willing to take the initiative and be creative in your approach to problem solving.

· Have a good sense of humor, be resilient and have patience

Skills

· At minimum, basic IT troubleshooting skills

· Work efficiently in a demanding, fast moving and high-pressure environment.

· Excellent problem solving leading to both problem resolution and root cause analysis.

· Strong communication skills both to individuals in person, or remotely and able to confidently communicate to groups informally and formally.

· Ability to work well within a team, while also being a self-reliant, self-starter as required.

· Effective participation in multiple concurrent projects.

Competency Framework

At CTDI we have defined a list of competencies which identify both the behaviours and the technical attributes employees must have, or must acquire, in order to perform effectively within their role.

Working Together

· Works effectively within a team and across other teams and functions.

· Promotes collaboration and commitment within a team to achieve goals and deliver results.

· Builds constructive working relationships and consistently treats colleagues with respect and understanding.

· Inspires others with a positive and enthusiastic approach to work.

· Maintains composure in difficult/pressurised situations.

· Communicates clearly and concisely both verbally and in writing.

Job Knowledge/Skills

· Demonstrates a broad understanding of the department and its activities.

· Utilises knowledge of the organisation and maintains knowledge of new developments in own field.

· Knows where to find relevant information.

· Probes information to gain a full understanding of the issue.

· Displays an ongoing commitment to learning and continuous improvement.

· Seeks development by embracing roles of increased responsibility and influence.

Drive for Results

· Gets the job done – focuses on results and desired outcomes and how best to achieve them.

· Shows interest in customer needs (internal/external) and responds in a timely manner.

· Explores options when unable to deliver anticipated results, and pursues solutions until satisfactory outcome is achieved.

· Maintains and encourages high performance standards.

· Checks the quality, accuracy and integrity of work.

· Has a strong sense of responsibility and works independently.

Reliability/Flexibility

· Adapts to changing business needs, conditions and work responsibilities.

· Adapts communication style and approach and is responsive to the audience.

· Is willing to take on additional tasks and responsibilities when required.

· Adjusts to change positively.

· Recovers quickly from setbacks, and seeks alternative ways to achieve goals/targets.

· Sees things through to completion.

Initiative/Problem Solving

· Makes timely, informed decisions that take into account the facts, goals, constraints and risks.

· Identifies opportunities for improvement which provide solutions to workplace challenges.

· Gathers input where necessary when making a decision, and seeks solutions that are acceptable to others with conflicting interests and needs.

· Makes suggestions for improving systems and processes.

· Shows initiative and proactively steps in and does what is required.

· Takes appropriate steps to ensure that the right people are informed of any problems in a timely manner.

Commitment to Safety and Environment

· Adheres to all workplace and safety laws, regulations, standards and practices.

· Performs work in a safe manner at all times.

· Retains an awareness of personal workplace to minimise the likelihood of an accident or unsafe situation.

· Responds positively to safety related feedback.

· Positively encourages and support others to be safe while at work.

· Participates in continual Health & Safety training.

· Applies practice of ‘reduce, re-use and recycle’ practices wherever practicable, ensuring that unavoidable waste is disposed of responsibly.

· Committed to conducting themselves in an environmentally responsible manner.

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in oakley, fif

IT Technician

IT Service Desk Analyst - Edinburgh

Customer Support Agent

Health and Safety Advisor

Management Trainee - Scotland

IAM Practitioner

Regional IT Support Specialist

Resource Co-Ordinator

Criminal Investigator

Community and Events Fundraiser

Finance Manager

Risk Manager (BCB Control Office)

Security Services Engineer II (UK)

Mental Health Practitioner - Community Mental Health Team

Purchasing Executive

Class Teacher (Support for Learning) - Musselburgh Burgh Primary School

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