About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About the role
We are seeking an exceptionally polished, professional and guest-focused Receptionist to join our Front Office team at Four Seasons Hotel Hampshire.
As the first point of contact for our guests, you will play a vital role in creating memorable first impressions and delivering seamless experiences throughout every stage of the guest journey. You will welcome guests with warmth and professionalism, manage check-ins and check-outs efficiently, respond to enquiries and ensure every interaction reflects the legendary Four Seasons service standards.
In this role, you will build meaningful connections with guests, anticipate their needs, collaborate closely with Concierge, Guest Experience and operational teams, and contribute to creating exceptional stays from arrival to departure.
What you will do
Provide a warm, genuine and professional welcome to all guests, creating exceptional first and lasting impressions.
Manage guest check-ins and check-outs accurately and efficiently while ensuring a seamless arrival and departure experience.
Handle guest enquiries, requests and concerns promptly, professionally and with a solutions-focused approach.
Maintain accurate guest records, reservations and billing information in accordance with hotel procedures.
Promote hotel facilities, services and local attractions, providing personalised recommendations where appropriate.
Collaborate closely with Concierge, Housekeeping, Guest Experience and all operational departments to ensure exceptional guest satisfaction.
Anticipate guest needs and take proactive steps to enhance their stay.
Handle cash, payment transactions and daily accounting procedures accurately and responsibly.
Respond to telephone calls, emails and online enquiries in a timely and professional manner.
Uphold Four Seasons service standards and the Golden Rule philosophy in every interaction.
What you will bring
Previous experience in a Receptionist, Front Desk or Front Office role, preferably within a luxury hotel environment.
A passion for delivering exceptional guest service and creating memorable experiences.
Outstanding communication and interpersonal skills, with a warm, confident and professional manner.
Excellent organisational skills and attention to detail.
Ability to remain calm and efficient while managing multiple priorities in a fast-paced environment.
Strong problem-solving skills and the ability to handle guest situations with professionalism and empathy.
Confidence using hotel management systems and Microsoft Office applications.
A collaborative approach and the ability to build positive relationships with guests and colleagues.
Flexibility to work varied shifts, including weekends and holidays, in line with business needs.
Additional language skills would be advantageous.
What we offer
Excellent training and career development opportunities.
Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
Free meals at Henry’s while on duty, including fruits, coffee/tea available throughout the day.
Shuttle bus service from the hotel between Fleet & Church Crookham.
Holiday entitlement increases with years of service up to 33 days off.
Bupa dental plan available after 6 months of service.
Opportunities to build a successful career with global potential.
Free uniform dry cleaning.
Annual themed employee party and many social, charitable & sporting events throughout the year.
Access to Wagestream – salary advance benefit.
Employee recognition programmes.
