2nd line it technician Work, Jobs in Okehampton (with Salaries)

2nd Line IT Technician
Netlogix UK Ltd —Plymouth
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
Quick apply
1st & 2nd Line Customer Support Technician
Care Control Systems Ltd —Tavistock
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
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2nd Line IT Technician

Netlogix UK Ltd
Plymouth

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Annual leave
Company events

Qualifications

Microsoft Windows Server
Driving Licence
Customer service
CCTV
LAN
Windows
Technical support
DHCP
IT support
WAN
DNS
Active Directory
Intune
VPN

Full job description

About Netlogix

Netlogix has been providing honest and responsive IT support for over 20 years. While technology has evolved dramatically, our commitment to exceptional customer service remains unchanged. We’re a growing company and looking to expand our team to ensure that we continue to deliver the best client experience. We’re implementing new software and new service delivery ideas so this is a great opportunity for someone who wants to make a difference and not be just a number.

About You

We’re a small and friendly team so this role will suit someone who is driven and wants to get stuck in and turn their hand to any technical problem. It can be a fast-paced environment so having the ability to multi-task is essential. A large part of the role is providing exceptional customer service so great interpersonal skills are needed.

Role Overview

As a 2nd Line IT Technician, you will be providing remote and onsite IT support to our customers across the South West. You will work with clients at all levels of seniority so having the ability to translate technical terms for non-technical individuals will be important. No two days will be the same as you’ll be working with and administering many different technologies including the Microsoft 365 suite, Windows servers, Windows desktops, networking equipment, WiFi installations, phone systems, CCTV and more.

Qualifications and Experience

Minimum of 3 years working in a technical support role. MSP experience advantageous
Microsoft 365 administration and knowledge of the 365 Business licensing
Microsoft Windows Server administration (Active Directory, DHCP, DNS, GPOs, Entra Sync)
Windows 10/11 support
Understanding of networking (LAN, WAN, VLANs, WiFi, VPN)
Experience creating Intune Configuration Profiles/Conditional Access Policies/App Protection Policies would be advantageous but not essential
Knowledge of phone systems, particularly 3CX would be of benefit
Full UK driving license

Benefits

Competitive salary: £30,000 - £35,000 DOE
Health insurance option after probation
25 days annual leave plus bank holidays
Use of pool vans when visiting customer offices
Regular company social events

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

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