It operations support analyst Work, Jobs in Old Brampton, Dby (with Salaries)

Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
1st Line Support Analyst
Debenhams Group —Tinsley
- Full-time
- Customer service
- Communication skills
Quick apply
4d
Service Desk Analyst
Lithia UK —Nottingham
- Microsoft Word
- Annual leave
- Employee discount
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Customer Service Representative
R Line Associates —Sheffield
- £14 - £16 an hour
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
2d
Pricing Analyst
Gallagher Bassett —Meadows
- £57,000 - £111,000 a year
- Bachelor's degree
- Communication skills
- Analytics
12d
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Annual leave
Associate Analytics
Gallagher Bassett —Meadows
- £70,500 - £137,500 a year
- Remote
- Microsoft Powerpoint
- Computer Science
- Master's degree
Procurement Analyst
Gallagher —Meadows
- £57,000 - £111,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Contracts
- Flexible schedule
Senior Billing Analyst
Gallagher Bassett —Meadows
- £65,500 - £127,500 a year
- Bachelor's degree
- Continuous improvement
- Communication skills
Customer Service Analyst
FERRERO —Alfreton
- Continuous improvement
- Communication skills
- Analytics
Data Analyst - Sustainability
Frasers Group —Shirebrook
- Full-time
- Communication skills
Quick apply
Sustainability Analyst
Frasers Group —Shirebrook
- Full-time
- Communication skills
Quick apply
Senior Financial Analyst
Artex —Meadows
- Remote
- Microsoft Word
- Analysis skills
- Bachelor's degree
Lead Financial Operations Analyst
Gallagher Bassett —Meadows
- £77,500 - £151,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Business
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Continuous improvement
- Communication skills
Information Security Vulnerability Management Analyst
JCB —Rocester
- Full-time
- Analysis skills
- Communication skills
- Gym membership
Quick apply
Senior Financial Analyst
Gallagher Bassett —Meadows
- Full-time
- Analysis skills
- Bachelor's degree
- Accounting
- Flexible schedule
IT&D Sr Business Analyst - Nottingham Factory
Reckitt —Nottingham
- Continuous improvement
- IT
- Manufacturing
- Employee assistance programme
- Life insurance
14d

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it operations support analyst jobs near old brampton, dby

Desktop Support Analyst

Brightwell -
Chesterfield

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Job details

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance

Qualifications

Technical troubleshooting
Incident triage
Desktop support
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Analysis skills
Computer networking
SharePoint
ServiceNow
Management reporting
Application support
Communication skills
Microsoft Azure

Full job description

Location: Chesterfield

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Chesterfield, with occasional travel required to Derby as required.

What you’ll do:

Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.
Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.
Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.
Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.
Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.
Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.
Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.
Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.
Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.
Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.
Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.
Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.
Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.
Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.
Other duties, as required.

This role would suit someone with:

Good working knowledge of Windows operating systems and Microsoft 365, including associated applications
Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications
Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)
Ability to learn and adapt to new and changing technologies
Strong customer service and user-facing communication skills
Effective verbal and written communication skills, with the ability to engage stakeholders at all levels
Strong diagnostic and analytical skills
Experience of incident triage and working with competing priorities in a high-volume support environment
Ability to work effectively under pressure
Relevant IT support experience and/or formal IT qualifications
Understanding and confident use of technical terminology
Strong interpersonal and stakeholder management skills
Experience of working with third-party suppliers and support teams
Ability to manage workload and prioritise tasks appropriately within a dynamic environment
Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now! (sign up and login link here)

Apply Now

Refine Your Search

it operations support analyst jobs in old brampton, dby

Desktop Support Analyst

Senior ERP Support Analyst

1st Line Support Analyst

Service Desk Analyst

Desktop Support Analyst - Derby

Customer Service Representative

Pricing Analyst

IT Application Support

Associate Analytics

Procurement Analyst

Senior Billing Analyst

Customer Service Analyst

Data Analyst - Sustainability

Sustainability Analyst

Senior Financial Analyst

Lead Financial Operations Analyst

Customer Service Analyst - 12 Months FTC

Information Security Vulnerability Management Analyst

Senior Financial Analyst

IT&D Sr Business Analyst - Nottingham Factory

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