Senior process Work, Jobs in Oldbury, Wmd (with Salaries)

Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Operational Lead
British Pepper & Spice Ltd —Birmingham
- £37,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
People Partner - Employee Relations
Select Lifestyles Ltd —West Bromwich
- £38,000 - £40,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Free parking
Quick apply
4d
Senior Data and Performance Analyst
TBC —Bromsgrove
- £51,000 - £56,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
- Free parking
- Profit sharing
Senior Facilities Manager (Branches), Midlands & South
National Westminster Bank PLC —Birmingham
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
7d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Head of mobilisation
Sense —Birmingham
- £67,958 a year
- Full-time
- Leadership
- Communication skills
5d
Senior Commissioning Officer
Walsall Council —Walsall
- £47,181 - £50,269 a year
- Full-time
- English
- School
- Flexitime
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
14h
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
12d
Assistant Headteacher for Behaviour and Attitudes
Outcomes First Group —Dudley
- £50,000 a year
- Monday to Friday
- Psychology
- Leadership
- School
- Employee discount
Operational Reporting and Insights Officer
Worldpay (UK) Limited —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Financial services
Quick apply
13d
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
3d
E-Commerce Customer Service & Operations Assistant
H Chahal and Sons Ltd —West Bromwich
- £24,420.00 - £30,482.82 a year
- Part-time
- Microsoft Word
- Social media management
- In-person
- Free parking
- Employee discount
Quick apply
8d
Equality, Diversity and Inclusion Officer
The Royal Wolverhampton NHS Trust —Wolverhampton
- £32,073 - £39,043 a year
- Part-time
- Nursing
8h
Compliance Manager (Healthcare)
Far Fillimore Care Home —Kidderminster
- £47,000 - £50,000 a year
- Full-time
- Nursing home
- Presentation skills
- Travel
- Free parking
Quick apply
4d
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
Senior Clerk of Works
Edge —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Travel
- Free parking
- Life insurance
Quick apply
5d
Manor Vets - Director of Practice
IVC —West Bromwich
- £60,000 - £80,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
3d
Sourcing Lead
SYR Limited —Stourbridge
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
- Profit sharing
- Health & wellbeing programme
Quick apply
4d

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Customer Service Team Leader

Atkore -
West Bromwich

Quick apply

Job details

Permanent

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service
Continuous improvement
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Customer Service Team Leader

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.

Who we are looking for:

We are looking for an experience Customer Service Lead, to be responsible for overseeing the day-to-day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. You will work closely with internal departments to resolve problems efficiently while maintaining a high level of service.

What you’ll do:

Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
Act as the first point of contact for escalated customer issues and ensure prompt resolution.
Develop and implement processes to improve customer service efficiency and satisfaction.
Monitor customer interactions, ensuring high-quality service and compliance with company standards.
Work closely with production, logistics, and sales teams to address customer concerns effectively.
Train and mentor customer service representatives to enhance their problem-solving and communication skills.
Analyze customer feedback, identify trends, and provide recommendations for service improvements.
Maintain accurate records of customer interactions and resolutions for reporting and analysis.
Assist in setting team goals and performance metrics, ensuring continuous improvement.

What you bring:

Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
Strong leadership skills with experience managing or mentoring a customer service team.
Excellent problem-solving abilities with a proactive and customer-focused approach.
Ability to handle difficult conversations and resolve issues effectively.
Strong communication and interpersonal skills to liaise with customers and internal teams.
Experience working with CRM systems and customer service software.
Ability to analyse data and customer trends to improve processes.
Strong organisational and multitasking skills in a fast-paced environment.
Ability to works well under pressure and have attention to detail.

Why Join Us?

Opportunity to work in a dynamic and growing manufacturing business.
Supportive team culture with career growth opportunities.
A chance to make a real impact by improving customer experience and service standards.

Benefits.

Companywide bonus scheme
25 days annual leave
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance program which includes a 24/7 virtual GP service
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Quick apply

Refine Your Search

senior process jobs in oldbury, wmd

Customer Service Team Leader

Operational Lead

People Partner - Employee Relations

Senior Data and Performance Analyst

Senior Facilities Manager (Branches), Midlands & South

Customer Service Delivery Manager

Head of mobilisation

Senior Commissioning Officer

Operations Officer, UKPPS

Operations Planning & Delivery Manager

Assistant Headteacher for Behaviour and Attitudes

Operational Reporting and Insights Officer

Resourcing Officer

E-Commerce Customer Service & Operations Assistant

Equality, Diversity and Inclusion Officer

Compliance Manager (Healthcare)

Patient Access Manager

Senior Clerk of Works

Manor Vets - Director of Practice

Sourcing Lead

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