1st line support Work, Jobs in Oldham, Eng (with Salaries)

Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Trainee Trading Standards Officer
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
9d
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
8d
Residential Childcare Worker
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Childcare
- Working with children
- Care plans
- Annual leave
- Employee discount
7d
2nd Line Support Engineer
razorblue Careers —Salford
- £29,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
3d
1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875.00 - £28,374.97 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Microsoft Office
- IT
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
5h
IT Workplace Support Analyst (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Computer Science
- Customer service
- Windows
Grill Chef
Dakota Manchester Airport —Manchester
- Up to £15.56 an hour
- Full-time
- Hospitality
- Bar
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Hotel Chauffeur & Valet Driver
Dakota Manchester Airport —Manchester
- £13.50 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
1d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Specialist Stop Smoking Advisor
Change Grow Live —Manchester
- £26,296.03 - £27,165.10 a year
- Annual leave
- Employee assistance programme
14d
Breakfast Chef
Dakota Manchester Airport —Manchester
- Up to £15.56 an hour
- Full-time
- Hospitality
- Bar
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Rider Support Representative - Payments
Deliveroo —Manchester
- Weekend availability
- Hybrid work
- English
- Case management
- Communication skills
- Flexible schedule
Merchandise Assistant
GOOUTDOORS —Bury
- Full-time
- Microsoft Excel
- Merchandising
- Maths
Quick apply

I want to receive the latest job alerts for 1st line support in oldham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Specialist

EMR Integrated Solutions -
Manchester

Quick apply

Job details

Full-time

Benefits

Free parking
Casual dress
Company pension
Sick pay
On-site parking

Qualifications

Jira
Microsoft Word
Microsoft Excel
Microsoft Office
IT
IP networking
Customer support
Microsoft Project

Full job description

Customer Support Specialist

Location: On site – Chadderton, Oldham, Manchester

Introduction:

EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.

Overview of role:

The Customer Support Specialist will be responsible for supporting customers, managing support requests, diagnosing faults, coordinating resolutions and ensuring excellent customer service throughout the support process.

The Candidate:

The Customer Support Specialist is a full-time role and will work with several different stakeholders including key customers across our network, field engineers, project management and liaise with other support functions across the UK and Ireland.

We are looking for an individual with customer support experience, preferably across a technical domain (Engineering, Telecoms) who feels comfortable working within a demanding support framework, prides themselves on excellent customer service, works well under pressure, flexible and who can adapt to several project delivery and operational support challenges.

EMR has developed a reputation for delivering cutting edge solutions to a diverse range of industries including Energy, Water Utilities, and Transportation. We are looking for an individual who can support our customers with technical and support solutions, provide resolution and deliver a great customer experience.

This position will suit somebody who is familiar with the day-to-day activities of a busy support office, confident working with technical engineering teams, and has the ability to deal with customers in a confident and professional manner. EMR is a successful and expanding organisation with blue-chip customers throughout Ireland and the United Kingdom

Responsibilities:

The Customer Support Specialist responsibilities cover the following areas;

Provide 1st and 2nd line customer and technical support
Manage support tickets, fault resolution activities and customer communications
Work closely with field engineers and project managers
Use CRM and ITSM systems such as Jira and Salesforce
Support remote troubleshooting and project delivery activities
Manage RMAs, equipment dispatch and record keeping
Help achieve customer SLAs and maintain service standards
Build strong working relationships with customers and internal teams

What We're Looking For:

Experience in customer support, ideally within a technical or engineering environment
Comfortable working in a fast-paced support setting
Confident dealing with customers and technical teams
Good IT skills including Microsoft Office and CRM/ITSM systems
Organised, adaptable and calm under pressure
Willing to learn and develop within a growing business
Be commercially aware, achieve great things first time.
Look for opportunities to streamline processes and reduce waste. By working efficiently, we can reduce costs
Support the PM by identifying opportunities for cost saving across project delivery and operations
Technical Skills: Experience working in a challenging technical environment. Can translate technical instruction to support operational requirements and project delivery· Familiar with MS Office applications including MS Word, Excel & Project.
Experience with enterprise management tools for the monitoring and configuration of remote assets. Comfortable adapting to new technology and using systems to diagnose issues
Familiarity with wireless communications protocols would be an advantage as would knowledge of programming & IP networking.
Can assimilate technical information with ease and translate into solutions which are easy to understand
Be able to adapt to new technologies across many domains and customers.
Interpersonal Skills:
Self-Starter willing to seek out new challenges and overcome them
Ambitious – keen to develop new skills and keep growing within EMR
Can build great relationships with colleagues and customers, have excellent people skills.
Highly organised and methodical work ethos can multi-task within a challenging environment.
Ability to find inventive solutions, and to lead/steer discussions to deliver win-win scenarios. Confident to challenge.
Team player, willing to support colleagues to achieve success

Benefits:

Company pension
Free on-site parking
Professional development
Casual dress
Sick pay
23 days holiday

Schedule:

Monday to Friday

Take the next step in your career with EMR Integrated Solutions. Apply now and help us deliver excellence to the UK’s largest utility sectors.

This position is subject to successful completion of security checks, including employment history verification, reference checks, and criminal record screening, in accordance with company policy. For roles requiring National Security Vetting (Security Check), applicants must have been continuously resident in the UK for the past five years.

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in oldham, eng

Customer Support Specialist

1st Line NOC Engineer

Trainee Trading Standards Officer

Homelessness Prevention Officer

Residential Childcare Worker

2nd Line Support Engineer

Apprentice IT Service Desk Analyst 1st Line

1st Line Analyst - 12 Month FTC

1st Line Support Engineer

IT Support Engineer (1st Line)

IT Workplace Support Analyst (m/f/d)

Grill Chef

Hotel Chauffeur & Valet Driver

Managed Services - First Line Support Team Lead

Applications Support Analyst

Specialist Stop Smoking Advisor

Breakfast Chef

Service Inbound Analyst

Rider Support Representative - Payments

Merchandise Assistant

I want to receive the latest job alerts for 1st line support in oldham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected