Customer relations representative Work, Jobs in Ongar, Ess (with Salaries)

Operations Manager
First Bus —Chelmsford
- £55,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
12d
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
13d
Direct Payments Advisor
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Administrative experience
- Presentation skills
- Annual leave
- Flexitime
UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Senior Videographer
Department for Work and Pensions —Westminster
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Quality Assurance Surveyor (London) 9 to 12 month contract
TrustMark (2005) Ltd —London
- £40,000 a year
- Computer literacy
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Work from home
Quick apply
4d
Theatrical Public Relations Manager, EMEA, MGM Theatrical
Amazon UK Services Ltd. —London
- Full-time
- English
- Presentation skills
- Bachelor's degree
Head of UK and MEA Treaty Claims
SCOR —London
- Microsoft Powerpoint
- Management
- Analysis skills
Recruitment Advisor (12-month FTC)
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- From £34,434 a year
- Hybrid work
- Sales
Quick apply
3d
Office Catering Sales & Business Development
Grain mediterranean —London
- £15 - £20 an hour
- Temporary
- Hospitality
- Sales
- Customer service
Quick apply
4h
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
5d
Senior Supervisor
OCS Group —London
- £16.38 an hour
- Weekend availability
- Remote
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
5d
Director of Dispute Resolution
Advisory, Conciliation and Arbitration Service —London
- £86,000 a year
- Full-time
- Presentation skills
- AI
- Communication skills
7h
Customer Success Business Partner - Fixed Term Contract
Anaplan —London
- Sales
- Driving
- Software development
Quick apply
13d
Communications & Stakeholder Manager -UK
Shell Energy —London
- Full-time
- English
- Travel
- Flexible schedule
Operations Manager - Critical Services
British Airways —London
- Weekend availability
- Management
- Bachelor's degree
- Driving
10d
EMEA Labor Relations Manager, Global Corporate Employee Relations (GCER)
AWS EMEA SARL (UK Branch) - F93 —London
- Full-time
- English
- AWS
- Bachelor's degree
Communications & Stakeholder Manager -UK
Shell —London
- Full-time
- English
- Travel
- Flexible schedule
Business Analyst
Persistent —London
- Full-time
- Presentation skills
- IT
- Banking
- Flexible schedule
Academic Registration and Student Support Specialist
Nuova Accademia di Belle Arti —London
- Full-time
- Microsoft Excel
- English
- Master's degree
6d

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Operations Manager

First Bus -
Chelmsford

Apply Now

Job details

Permanent | Full-time
£55,000 a year
12 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Customer service
Mentoring
Business coaching
Leadership
Negotiation

Full job description

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Manager to join our Chelmsford depot on a full time permanent basis.

Reporting to the General Manager the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer centric culture.

You will support your team in delivering excellent customer experiences, while leading a governance agenda that support legislative and policy compliance.

Through your leadership, the Operations Manager will establish and develop and engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.

Key Responsibilities

Ensure cost efficient delivery of a safe, punctual service
Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
Drive engagement with drivers, management team, and customers
Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
Manage Service delivery team across all assigned depots in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
Deliver agreed plans and budgets, including established level of service and service quality.
Ensure staff planning at the depot meets the operating requirements of the business
Ensure an effective working relationship with recognised trade union representatives and officials
Manage and plan collision reduction and staff/passenger injury reduction
Manage and deliver agreed key performance indicators • To effectively manage the teams in all areas of people management; development, absence management and compliance
Ensure positive working relationships are maintained between operations, commercial and engineering functions
Liaise with external bodies to improve performance of lost miles and punctuality.
Ensure all cash handling procedures are followed
Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner

Skills/Experience

Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
Strong influencing and negotiation skills
Excellent customer service focus
Team builder and driver of high-performance teams
Certificate of Professional Competence in Passenger Transport would be desirable.
A willingness to study for CPC is essential
passion for safety and driving to deliver a high performing safety behavioural culture
Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
Ability in endorsing commitment to set long/short-term objectives
Mentoring/coaching skills in the progression of the deliverables of the business
Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
Aptitude to build and maintain stakeholder relations, indicative of a professional leader
Capacity to manage and commute between multi-site operations, providing cover when required

Salary - £55,000 plus up to 15% annual bonus

£4,000 Transport Manager supplement

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Enhanced maternity / paternity pay
Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.

Apply Now

Refine Your Search

customer relations representative jobs in ongar, ess

Operations Manager

Repairs Customer Service Representative

Direct Payments Advisor

UKVI Compliance & Administrative Review Officer

Senior Videographer

Quality Assurance Surveyor (London) 9 to 12 month contract

Theatrical Public Relations Manager, EMEA, MGM Theatrical

Head of UK and MEA Treaty Claims

Recruitment Advisor (12-month FTC)

Office Catering Sales & Business Development

Airport Services Duty Supervisor - London Heathrow

Senior Supervisor

Director of Dispute Resolution

Customer Success Business Partner - Fixed Term Contract

Communications & Stakeholder Manager -UK

Operations Manager - Critical Services

EMEA Labor Relations Manager, Global Corporate Employee Relations (GCER)

Communications & Stakeholder Manager -UK

Business Analyst

Academic Registration and Student Support Specialist

I want to receive the latest job alerts for customer relations representative in ongar, ess

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