Analyst Work, Jobs in Ossett, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
13d
Complaints and Claims Root Cause Analyst
Novuna —Leeds
- £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
13d
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
7d
PPC Analyst
Circus PPC Agency —Leeds
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Life insurance
Quick apply
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
SOC Analyst L1 (Analyst I - Information Security)
UST —Leeds
- English
- Analysis skills
- Scripting
Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Agile
- Employee discount
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
14d
Business Intelligence Analyst
University of Sheffield —Sheffield
- £38,784 - £51,753 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- University
- Annual leave
- Employee discount
13d
Accounts & Data Analyst
Footprint Recycling —Huddersfield
- £32,000 a year
- Temporary
- Data entry
- In-person
Quick apply
7d
Graduate Commercial Analyst
Vulcan Seals —Sheffield
- £26,702 - £28,500 a year
- Full-time
- Microsoft Office
- Analysis skills
- Business
- Health & wellbeing programme
- Employee assistance programme
Quick apply
7d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
4d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
3d
Test Analyst
GXO Logistics —Leeds
- £33,000 - £40,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
14d
Insight & Reporting Analyst
Yorkshire Building Society —Leeds
- Up to £36,000 a year
- Microsoft Excel
- Data analysis skills
- Communication skills
12d
Business Analyst
Oakland —Leeds
- Hybrid work
- Bachelor's degree
- Travel
- Agile
- Annual leave
- Referral programme
PMO Analyst
Bettys & Taylors Group —Harrogate
- £25,750 - £29,000 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Employee discount
13d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

analyst jobs in ossett, wyk

Service Desk Analyst - Tier I

Commercial Data Analyst

Data Analyst

Complaints and Claims Root Cause Analyst

Business Analyst

Data Analyst

PPC Analyst

Service Desk Analyst

SOC Analyst L1 (Analyst I - Information Security)

Business Analyst - Data

Junior Application Support Analyst

Business Intelligence Analyst

Accounts & Data Analyst

Graduate Commercial Analyst

Service Desk Analyst

Application Support Analyst

Test Analyst

Insight & Reporting Analyst

Business Analyst

PMO Analyst

I want to receive the latest job alerts for analyst in ossett, wyk

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