Complex product support associate Work, Jobs in Ossett, Wyk (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Associate Support Manager
Tait —Pontefract
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Associate System Administrator
Tes Global —Sheffield
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
5d
Support Manager
Tait —Pontefract
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Associate Product Manager
MillerKnoll —Harrogate
- Full-time
- Communication skills
Associate Director - Consents Management
Turner & Townsend —Leeds
- Full-time
- Hybrid work
- Master's degree
- Project management
- Presentation skills
Quick apply
9d
Field Quality Assurance (FQA), Process Excellence
Amazon UK Services Ltd. - A10 —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
1d
Principal Consultant / Associate Director - Smart Buildings (Building Intelligence) - London / Birmingham / Manchester / Leeds / Bristol
Turner & Townsend —Leeds
- Full-time
- No degree
- Travel
- Mentoring
Quick apply
8d
Associate Director
HSBC Global Services Limited —Leeds
- Full-time
- Hybrid work
- Microsoft Outlook
- Banking
2d
Senior Associate BIM
Mott MacDonald —Leeds
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
- Employee discount
Applications Manager
Leviat —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer Science
- APIs
- IT
- Free parking
- Annual leave
Quick apply
CTI Scientific Excellence Manager
Mars —Batley
- Full-time
- English
- Master's degree
- Bachelor's degree
Power Apps Developer (Power BI specialism)
Methods Business and Digital Technology —Sheffield
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- SQL
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Business Development Associate
Element Materials Technology —Rotherham
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Referral programme
Corporate Treasury Advisory Associate Director
RSM UK —Leeds
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Accounting
Director - Trade MC Sales
Lloyds Banking Group —Leeds
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Leadership
7d
Lead Platform Engineer
TransUnion —Leeds
- Full-time
- Mentoring
- Computer networking
- Leadership
- Employee stock purchase plan
- Annual leave
Master Data Management Architect
Methods Business and Digital Technology —Sheffield
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Employee assistance programme
Quick apply
Manager, Business Intelligence Data Development
TransUnion —Leeds
- Full-time
- SQL
- Machine learning
- Continuous improvement
- Employee stock purchase plan
- Annual leave

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complex product support associate jobs near ossett, wyk

Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£26,091 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Jira

Full job description

Job Title: Complex Product Support Associate
Department: Customer Value and Success
Location: Sheffield
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Salary: £26,091.00
Role Overview
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
Resolves common and documented technical issues using Knowledge Base (KB) articles and internal tools. Successfully reproduces user-reported bugs and writes clear, actionable support tickets for engineering.
Solution Engineering & Implementation Guidance
Supports customers with standard configuration changes and feature setups. Ensures users follow best practices to avoid common technical pitfalls.
Knowledge Management & Product Influence
Contributes to the internal Knowledge Base by documenting new solutions. Provides feedback on documentation gaps that lead to frequent user confusion.
Communication & Commercial Awareness
Translates "engineer-speak" into simple, empathetic instructions for users. Manages ticket status expectations professionally to maintain high satisfaction scores (CSAT).
Cross Functional Working
Aggregates technical feedback from the CM team(s) and translates it into high-quality Jira tickets for Engineering or Product Managers. Identifies recurring technical hurdles that cause customer frustration and suggests UI/UX improvements.
Revenue & Growth
Join or support CSM engagements where technical input is required on specific features. Can explain complex technical concepts in a way that non-technical stakeholders understand, building confidence in the product's stability.
Specific responsibilities and focus areas may vary depending on assigned product areas.
What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Quarterly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

complex product support associate jobs in ossett, wyk

Complex Product Support Associate

Product Support Associate

Associate Support Manager

Associate System Administrator

Support Manager

Associate Product Manager

Associate Director - Consents Management

Field Quality Assurance (FQA), Process Excellence

Principal Consultant / Associate Director - Smart Buildings (Building Intelligence) - London / Birmingham / Manchester / Leeds / Bristol

Associate Director

Senior Associate BIM

Applications Manager

CTI Scientific Excellence Manager

Power Apps Developer (Power BI specialism)

Business Development Associate

Corporate Treasury Advisory Associate Director

Director - Trade MC Sales

Lead Platform Engineer

Master Data Management Architect

Manager, Business Intelligence Data Development

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