Software & Work, Jobs in Ossett, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Software Developer
RADAPEX Ltd —Leeds
- £30,000 - £60,000 a year
- Full-time
- AWS
- JavaScript
- APIs
- Free parking
- Bereavement leave
Quick apply
6d
IT Support Engineer
HSL Chairs —Batley
- £30,000 a year
- Weekend availability
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Software Engineer (Web Portal Developer) - SC Cleared
CGI —Sheffield
- Full-time
- Software development
- Agile
- Communication skills
Quick apply
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Junior Full Stack Software Engineer
Informed Solutions —Leeds
- Hybrid work
- Azure
- Java
- AWS
- Gym membership
- Referral programme
Quick apply
Software Engineer
Tes Global —Sheffield
- £40,000 - £60,000 a year
- Full-time
- Java
- JavaScript
- APIs
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Oak Technology —Pontefract
- From £25,000 a year
- Full-time
- Customer service
- English
- Windows
- Free parking
Quick apply
IT Support Technician
D. M. Keith —Leeds
- £28,000 a year
- Full-time
- Customer service
- No experience needed
- Windows
- Annual leave
10d
Apprentice (Software Developer)
Leeds City Council —Leeds
- £24,796 a year
- Full-time
- Hybrid work
- Java
- SQL
- Scripting
- Annual leave
6d
AI Engineer Apprentice
QA Apprenticeships —Leeds
- £24,000 a year
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
Senior Python Developer
CGI —Leeds
- Full-time
- AWS
- Software development
- Python
Quick apply
Apprentice (Software Tester)
Leeds City Council —Leeds
- £24,796 a year
- Full-time
- Hybrid work
- Java
- Scripting
- Organisational skills
- Annual leave
6d
Graduate Software Developer
TPP —Leeds
- From £60,000 a year
- No experience needed
Junior Automation & Software Developer
Clearworld —Harrogate
- From £30,000 a year
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
- Sick pay
Quick apply
12h
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Software Engineer
BLAIZE —Leeds
- £40,000 - £43,000 a year
- Engineering
- Java
- C++
6d
Full Stack Developer – Web Application Developer
Compliance Compendium —Leeds
- English
- Analysis skills
- JavaScript
Software Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Azure
- ERP systems
- Analysis skills
Quick apply
Associate Software Engineer
Certinia UK Limited —Harrogate
- Hybrid work
- Computer Science
- Salesforce
- Communication skills
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

software & jobs in ossett, wyk

Service Desk Analyst - Tier I

Software Developer

IT Support Engineer

Software Engineer (Web Portal Developer) - SC Cleared

IT Desktop Support

Junior Full Stack Software Engineer

Software Engineer

IT Support Technician

IT Support Technician

Apprentice (Software Developer)

AI Engineer Apprentice

Senior Python Developer

Apprentice (Software Tester)

Graduate Software Developer

Junior Automation & Software Developer

Senior Software Engineer

Software Engineer

Full Stack Developer – Web Application Developer

Software Engineer

Associate Software Engineer

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