Customer success manager Work, Jobs in Otterbourne, Ham (with Salaries)

Customer Success Manager (Buyers)
Once For All UK —Basingstoke
- From £35,000 a year
- Hybrid work
- Data analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Customer Relationship Manager
Barchester Healthcare —Fareham
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Business development
- Travel
- Leadership
Sales Development Representative * Yr1 OTE £40K+*
Kynex —Fareham
- £26,000 - £40,000 a year
- Full-time
- No experience needed
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Business development
- Travel
- Leadership
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Annual leave
- Referral programme
Quick apply
9d
Transaction Manager
Van Mossel Automotive Group UK Ltd —Southampton
- £32,500 - £55,000 a year
- Full-time
- Sales
- Computer skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Training & development
- Communication skills
- Employee discount
Quick apply
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Ambient Manager
ASDA —Eastleigh
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
10d
Lettings Manager/Lettings Assistant Manager - Winchester
Goadsby Estate Agents —Winchester
- Full-time
- Administrative experience
- Business development
- Team management
Quick apply
6d
Business Development Manager
Aspens —Southampton
- £65,000 a year
- CRM software
- Business development
- School
- Annual leave
- Life insurance
Business Development Manager (Business Telephone Systems Division)
Sirus Ltd —Chandlers Ford
- £45,000 - £55,000 a year
- Full-time
- Business development
- In-person
- Bereavement leave
- Sick pay
Quick apply
Supervisor
Burrells —Winchester
- Up to £28,184 a year
- Weekend availability
- Customer service
- Conflict management
- In-person
- Employee discount
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Winchester
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
Business Development and Sales Manager - Europe
Roke Manor Research Limited —Romsey
- Business development
- Leadership
- Negotiation
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
6d
Assistant Branch Manager
Travis Perkins —Romsey
- Full-time
- Customer service
- Negotiation
5d

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Customer Success Manager (Buyers)

Once For All UK -
Basingstoke

Quick apply

Job details

From £35,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Sales support
Client engagement
Data analysis skills
Change management
Partnership building
Customer renewal management
Customer loyalty building
Relationship management
Change leadership
Customer interaction
Product demonstrations
Communication skills

Full job description

Company Overview

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

The role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships.

You help customers maximise the value they get from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy.

Job Responsibilities:

Customer onboarding

Develop a comprehensive understanding of the customer needs and business objectives.
Build a personalised adoption plan that supports their business and increases customer advocacy.
Be responsible for the overall delivery of the adoption plan and reaching the desired customer outcomes.
Support the customer through organisational change management.

Driving adoption

Act as a subject matter expert in supply chain onboarding to maximise adoption within the Buyers supply chain.
Become a trusted advisor in the strategic goals of our customers in the use of our Platform.
Create and drive individual success plans support your customers’ business objectives.
Present impactful data and insights during regular customer business reviews to drive further adoption.
Champion new product features, highlighting where they release additional value for the customer.
Work with your customers to proactively monitor compliance levels, proposing strategic activities to continually improve.
Act as the voice of the customer and provide feedback to the Senior Management and to the Product team.
Work collaboratively within the Buyer Success Team, contributing ideas and strategies to raise the profile of Once For All.
Work in partnership with the Customer Account managers to maximise adoption and secure renewals.
Work collaboratively with the Marketing, Sales Operations and Inside Sales teams to maximise customer value and ensuring delivery of customer outcomes.
Provide support to the Customer Account Managers during pre-sales engagements, sharing your product and subject matter expertise with prospective customers.

Candidate Requirements:

A minimum of 4 years of proven commercial experience working in Customer Success, Sales, Business development, Account Management, or Customer experience.
Experience in software demonstration and training delivery.
Confident in both leading strategic conversations, and de-escalating challenging situations.
Exceptional communication skills. You must be able to write and speak clearly and be able to explain technology to customers in a straightforward way.
Strong problem-solving skills with an analytical approach when working with data.
Loves working with customers and is comfortable with phone and video calls.
A passion for technology and software.
Works with a commitment to accuracy and a high level of attention to detail.
Able to prioritise and perform effectively under pressure.
Dependable, organised and able to follow through on commitments made both internally and externally.
Naturally inquisitive and interested in the ‘why’.
Someone who is enthusiastic, shows passion and excitement for their job, and loves to be part of a team.
A quick learner.
Enjoys working in a fast paced, growth environment and doesn’t mind the unknown.
Someone with drive and who wants continuous professional development.
We will provide all the necessary sector training however demonstrating basic understanding of construction or supply chain management preferred.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Salary from £35,000, depending on experience

Quick apply

Refine Your Search

customer success manager jobs in otterbourne, ham

Customer Success Manager (Buyers)

Customer Operational Delivery Manager

Capture Manager

Customer Relationship Manager

Head of Business Development & Sales - APAC

Sales Development Representative * Yr1 OTE £40K+*

Head of Business Development & Sales - APAC

Senior Business Development Manager

Transaction Manager

Sales Centre Manager

Customer Service & Experience Team Leader

Ambient Manager

Lettings Manager/Lettings Assistant Manager - Winchester

Business Development Manager

Business Development Manager (Business Telephone Systems Division)

Supervisor

Customer and Trading Manager - Nightshift

Business Development and Sales Manager - Europe

Customer Complaints Manager

Assistant Branch Manager

I want to receive the latest job alerts for customer success manager in otterbourne, ham

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