Solution specialist Work, Jobs in Oundle, Nth (with Salaries)

Customer Support Quality & Compliance Manager
Avtron Power Solutions LLC —Stamford
- Full-time
Quick apply
10d
Continuous Improvement Specialist
Bleckmann Solutions UK Ltd —Corby
- £31,430 - £44,900 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Support Team Leader
Avtron Power Solutions LLC —Stamford
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
10d
Timetabling and Resourcing Coordinator
Inspire Education Group —Peterborough
- £28,894 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
6d
Compliance Monitoring Officer
Jensten Group —Huntingdon
- Remote
- Annual leave
- Employee discount
Quick apply
1h
Ecology Survey Assistant - Peterborough
Jacobs —Peterborough
- Hybrid work
- Travel
- In-person
- Time management
4d
Freelance In-Person Event Specialist - Northampton, UK
Visit.org —Northampton
- Temporary
- Customer service
- English
- Travel
Quick apply
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Service Team Leader
Avtron Power Solutions LLC —Stamford
- Full-time
- Supervising experience
- Organisational skills
- Leadership
Quick apply
10d
Crown Court Clerk
HM Courts & Tribunal Service —Northampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Digital Marketing Account Director
Echo Web Solutions —Peterborough
- £37,500 - £42,500 a year
- Full-time
- Analysis skills
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
Scheduler/Administrator
Ark Fire Protection Ltd —Peterborough
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Gym membership
Quick apply
14h
Project Coordinator
Ridgway Machines Ltd —Park
- £35,000 - £40,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Free parking
- Relocation assistance
Quick apply
4d
Operational Excellence Lead
Jensten Group —Huntingdon
- Remote
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
Quick apply
1d
Master Scheduler
Avtron Power Solutions LLC —Stamford
- Full-time
- Bachelor's degree
- Communication skills
Quick apply
6d
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
In Custody Careers Adviser (CIAG)
Get Set UK 1 —Bedford
- £26,500 - £30,000 a year
- Gym membership
Quick apply
4d
Customer Success Manager - UK
ADVANCE®AI —Saint Neots
- Travel
Quick apply
5d
Deputy Head of School
Progress Schools —Kettering
- £40,000 - £45,000 a year
- English
- No degree
- Leadership
- Employee discount
- Referral programme
Technical Sales Specialist (UK/EU)
Broadley-James Limited —Bedford
- £50,000 - £75,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply

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solution specialist jobs near oundle, nth

Customer Support Quality & Compliance Manager

Avtron Power Solutions LLC
Stamford

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Job details

Full-time
10 days ago

Qualifications

Quality management
Complaint handling
Customer support

Full job description

BACKGROUND TO THE COMPANY

Avtron is the global leader is power test equipment and specialises in the manufacture of Dynamometers and Load Banks. We are experienced in working with, and satisfying, multi-national organizations, utilities, and government departments, as well as specialist companies involved in mission critical, OEM, service, plant hire and power generation. Customer service always takes top priority. We are always available to talk to our customers, sharing our experience on all aspects of testing and test equipment, both before delivery and at any time in the years to follow. There are no limits, and no detail is too small to warrant our interest and help. Our own purpose-built factory is well equipped with modern computer-aided design and manufacturing facilities. We are enthusiastic, highly skilled and have in place the necessary management and ISO9001 quality systems to ensure that we meet our customers' needs, right first time, on time, every time.

Main Purpose of the Job
The Customer Support Quality & Compliance Lead ensures that customer support operations consistently reflect the company’s commitment to safe, reliable, and high quality solutions. The role is accountable for embedding quality, compliance, and best practice into all customer support activities, in alignment with the organisation’s Quality Management System (QMS), ISO standards, and internal procedures.
Acting as a key interface between Customer Support, Quality, and Engineering, the role ensures that customer interactions, service activities, and complaints are accurately controlled, documented, analysed, and used to drive meaningful improvements in products, processes, and customer experience.
This position plays a critical role in enabling the Customer Support team to transition from a reactive, issue driven function to a structured, data led, and an easily auditable operation. supporting regulatory compliance, continuous improvement, and long term customer confidence in the company’s products and services.

Key Responsibilities
Quality Assurance

Own and maintain the Customer Support quality framework, aligned to the organisation’s ISO/QMS requirements.
Ensure support activities comply with documented procedures, including:
Service call handling
Complaint logging and escalation
Corrective and preventive actions
Perform regular quality reviews of service cases, complaints, and support documentation.
Ensure that quality issues identified during service activities are correctly logged and escalated to the Quality team.

Complaints, Non Conformance & Corrective Action

Act as the primary quality contact for customer complaints (product and non product related) within Customer Support.
Ensure complaints are:
Clearly defined and classified
Logged consistently across systems
Complete root cause corrective action (RCCA) reports using tools such as; 8D problem solving, Fishbone diagrams, 5 whys
Track corrective actions through to closure and verify effectiveness.

Process Control & Continuous Improvement

Identify trends and recurring issues using:
Service call data
Fault codes and trend analysis
Customer feedback and complaints
Work with Support, Engineering, and Quality teams to:
Reduce repeat issues and rework
Improve first time fix and resolution quality
Strengthen documentation and work instructions
Support the development and standardisation of support processes and templates.

Audit & Compliance Support

Act as the Customer Support point of contact for:
Internal audits
External audits affecting service and support
Ensure audit evidence is available, accurate, and traceable.
Support audit findings and improvement actions through to closure.

Skills & Experience
Essential

Experience in quality, compliance, or operational governance within a technical, engineering, or service environment.
Working knowledge of ISO aligned Quality Management Systems.
Experience handling customer complaints, non conformances, and corrective actions.
Strong attention to detail with the ability to interpret and apply procedures.
Ability to work across teams and influence without direct authority.

Desirable

Experience working alongside Customer Support, Field Service, or Engineering teams.
Familiarity with service management tools such as SAP B1 / SAP FSM.
Experience analysing service data, fault trends, or customer feedback.
Exposure to Voice of Customer or customer experience reporting.

Personal Attributes

Proactive and self motivated, able to work independently
Takes ownership of tasks from start to finish
Pragmatic and improvement focused
Comfortable working with imperfect systems while driving structure
Professional and calm when handling queries or deadlines.
Approachable, supportive, and team focused.

General Statement
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside an employee’s normal line of work.

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Refine Your Search

solution specialist jobs in oundle, nth

Customer Support Quality & Compliance Manager

Continuous Improvement Specialist

Support Team Leader

Timetabling and Resourcing Coordinator

Compliance Monitoring Officer

Ecology Survey Assistant - Peterborough

Freelance In-Person Event Specialist - Northampton, UK

Customer Service Specialist

Service Team Leader

Crown Court Clerk

Digital Marketing Account Director

Scheduler/Administrator

Project Coordinator

Operational Excellence Lead

Master Scheduler

Client Solutions Specialist

In Custody Careers Adviser (CIAG)

Customer Success Manager - UK

Deputy Head of School

Technical Sales Specialist (UK/EU)

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