Information technology managers Work, Jobs in Ower, Ham (with Salaries)

Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Management
- Analysis skills
- IT
1d
Head of IT
Azzurro Associates Ltd —Fareham
- Full-time
- Hybrid work
- Azure
- AWS
- Computer networking
- Free parking
- Life insurance
Quick apply
1d
Manager of Support Engineering
Benifex —Southampton
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
7d
Retail Network Support & Operational Change Manager
B&Q —Eastleigh
- £65,000 - £75,000 a year
- Part-time
- Annual leave
- Employee assistance programme
6d
OT Technical Support Manager
SSE —Portsmouth
- £50,100 - £75,100 a year
- IT
- Employee discount
- Gym membership
IT Project Manager
Hampshire County Council —Winchester
- £40,643 - £63,080 a year
- Hybrid work
- Project management
9d
Manager, Engineering Lead Platform Infrastructure FTC
Carnival UK —Southampton
- Full-time
- AWS
- Communication skills
9d
IT Network Manager
Godolphin School —Salisbury
- £44,000 a year
- Full-time
- IT
- Communication skills
- School
Director of IT PMO (m/f/d)
Kelvion Holding GmbH —Fareham
- Hybrid work
- Engineering
- English
- Master's degree
Quick apply
Third Party Sub- Contractor Manager
Appello —New Milton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
8d
Category Manager - IT
Portsmouth Water —Havant
- £55,085 - £68,130 a year
- Customer service
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
International Technical Support & Training Manager
Potter Global Technologies —Portsmouth
- £50,000 - £60,000 a year
- Full-time
- Public speaking
- Microsoft Office
- Continuous improvement
- Annual leave
Quick apply
IT Infrastructure Service Manager - Network and Data centre
Yunex Traffic —Poole
- Full-time
- Management
- IT
- Communication skills
Deputy Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
10d
I.T Support Lead
Windracers —Fareham
- Full-time
- Azure
- DevOps
- AWS
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Finance Assistant
Caremark - Franchise Support Centre —Worthing
Confidence communicating with colleagues, suppliers, and franchisees in a professional manner. A mindset focused on continuous learning and improvement.
£28,000 - £32,000 a year
Head of IT
Azzurro Associates Ltd —Fareham
Relevant professional qualification (e.g. CISSP, ITIL, Microsoft, AWS certifications). Excellent communication skills — able to translate technical topics for…
Quick apply
1d

I want to receive the latest job alerts for information technology managers in ower, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Digital Service Desk Manager

Chemring Countermeasures
Salisbury

Apply Now

Job details

Full-time
£47,800 - £56,200 a year
1 day ago

Qualifications

Management
Analysis skills
ITIL
ServiceNow
IT
Problem management
Leadership
Communication skills

Full job description

Digital Service Desk Manager

Chemring Countermeasures is a world-leading and innovative company, designing and developing countermeasure solutions for armed forces across the globe. As part of the Chemring Group, we combine the agility of a specialist manufacturer with the strength and stability of an international organisation.

We are looking for an experienced Digital Service Desk Manager to lead our Digital Service Desk function and play a key role in shaping the service experience across the business.

This is an exciting opportunity for a service-focused IT leader who is passionate about delivering excellent customer support, developing high-performing teams, and driving continuous improvement within a modern Digital environment.

Overview of the role

As Digital Service Desk Manager, you will be the primary link between the Digital Department and the wider business for all service-related activities.

Leading a small team of 1st and 2nd line Service Desk agents, you will be responsible for ensuring the delivery of a high-quality, user-focused support service, managing incidents and service requests from initial contact through to resolution. You'll oversee service performance, drive continual improvement initiatives, and ensure exceptional customer experiences across the organisation.

Working within an ITIL-aligned environment, you will have the opportunity to influence how Digital services are delivered, improve support processes, and help shape the future of service management at Chemring Countermeasures.

Responsibilities

Lead, coach, and develop the Digital Service Desk team, fostering a high-performing and customer-focused culture.
Manage the day-to-day operation of the Service Desk, ensuring incidents and service requests are handled efficiently and effectively.
Drive service performance, monitoring SLAs, KPIs, ticket queues, backlogs, and customer satisfaction levels.
Own incident triage and escalation processes, ensuring tickets are prioritised, assigned, and resolved appropriately.
Collaborate with internal Digital teams, Group IT, and third-party suppliers to deliver seamless end-to-end support services.
Identify and implement service improvements, increasing first-time resolution rates, reducing recurring issues, and enhancing the user experience.
Ensure compliance with ITIL best practices, governance standards, and audit requirements, maintaining accurate records and consistent service management processes.

Essential Qualifications, Skills and/or Experience

Proven experience leading or managing a Service Desk or, IT/Digital Support function.
Strong understanding of ITIL principles, particularly Incident, Request, and Problem Management.
Experience using ITSM tools such as Freshservice, ServiceNow, Ivanti, or similar platforms.
Strong knowledge of Service Desk operations, triage, escalation, and workload management.
Experience working within enterprise IT environments.
Excellent leadership, coaching, and people management skills.
Experience improving service performance measures such as SLA, FCR, and customer satisfaction scores.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities and perform effectively under pressure.

This role will be worked over a 4.5 day week; Monday to Thursday 08:00 – 16:45 and Friday 08:00 – 12:30.

Please note: We do not engage with recruitment agencies. We kindly ask that you refrain from sending speculative inquiries or CVs. Should we wish to collaborate with agencies, we will initiate contact accordingly.

Apply Now

Refine Your Search

information technology managers jobs in ower, ham

Digital Service Desk Manager

Head of IT

Manager of Support Engineering

Retail Network Support & Operational Change Manager

OT Technical Support Manager

IT Project Manager

Manager, Engineering Lead Platform Infrastructure FTC

IT Network Manager

Director of IT PMO (m/f/d)

Third Party Sub- Contractor Manager

Category Manager - IT

International Technical Support & Training Manager

IT Infrastructure Service Manager - Network and Data centre

Deputy Helpdesk Manager

I.T Support Lead

More jobs to discover

I want to receive the latest job alerts for information technology managers in ower, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected