Customer success manager Work, Jobs in Oxford, Eng (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Resource Planning Manager
Gigaclear —Abingdon
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Continuous improvement
- Employee assistance programme
Quick apply
Account Manager
Safetykleen —Oxford
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Area Sales Manager - London, Oxford & Northampton
Wurth UK Ltd —Oxford
- £40,000 - £60,000 a year
- No weekends
- Customer service
- Travel
- Organisational skills
- Referral programme
Quick apply
Sales Manager Defence Land EMEA (Remote position)
ABSL Power Solutions Ltd. - UK —Abingdon
- £51,600 - £77,300 a year
- Remote
- Business development
- Communication skills
- Work from home
Quick apply
9d
MSP, Partner Account Manager - Recruitment
Egnyte —Reading
- £54,000 - £60,000 a year
- Full-time
- Remote
- Communication skills
- Employee assistance programme
- Gym membership
National Account Manager - 12 month secondment
PepsiCo —Reading
- Microsoft Powerpoint
- Business development
- Analysis skills
9d
Customer Experience Manager
Softcat —Marlow
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Flexible schedule
23h
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Part Time Supervisor, Tommy Hilfiger - Oxford
Tommy Hilfiger —Oxford
- Part-time
- Customer service
- Supervising experience
- Conflict management
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Member Engagement Manager
OPRL —Banbury
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Foodservice Sales Controller - FTC
Booker Group —Oxford
- Training & development
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Business Development Executive
RM Education Limited —Abingdon
- Hybrid work
- CRM software
- Business development
- Communication skills
- Annual leave
1d
Deputy Manager
Iceland —Oxford
- £31,080 - £35,000 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
Senior Key Account Manager South England
Mascot International GmbH —Oxford
- Business development
Store Manager
Astrid & Miyu —Oxford
- £32,000 a year
- Retail management
Quick apply
14d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

customer success manager jobs in oxford, eng

Service Business Operations Manager

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Resource Planning Manager

Account Manager

Senior Customer Experience Manager

Area Sales Manager - London, Oxford & Northampton

Sales Manager Defence Land EMEA (Remote position)

MSP, Partner Account Manager - Recruitment

National Account Manager - 12 month secondment

Customer Experience Manager

Senior Customer Success Manager

Part Time Supervisor, Tommy Hilfiger - Oxford

JUNIOR SALES ADVISOR

Customer Success Specialist

Member Engagement Manager

Foodservice Sales Controller - FTC

Business Development Executive

Deputy Manager

Senior Key Account Manager South England

Store Manager

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