law associate Work, Jobs in oxford, eng (with Salaries)

Advanced Associate, Customer Services (Clinical UK)
Pearson —Oxford
- Oracle
- Customer service
- Salesforce
4d
Associate
Mills & Reeve LLP —Oxford
- Time management
Senior Associate or Principal Associate
Mills & Reeve LLP —Oxford
- Supervising experience
Experienced Clinical Research Associate
IQVIA —Reading
- Full-time
- No degree
Clinical Research Associate II, Oncology
IQVIA —Reading
- Full-time
Associate Professor in Commercial Law
University of Reading —Reading
- £59,966 - £67,468 a year
- Full-time
- Doctoral degree
- Leadership
- Communication skills
3d
(Fixed Term) Senior Research Associate, Clinical Biomarker Laboratory, Flow Cytometry
Moderna, Inc. —Oxford
- Full-time
- Laboratory experience
- Microsoft Office
- Presentation skills
- Annual leave
Seasonal Sales Associate, Tommy Hilfiger Oxford
Tommy Hilfiger —Oxford
- Part-time
- Communication skills
5d
Full Time Stockroom Associate, Tommy Hilfiger Women Kids - Bicester Village
Tommy Hilfiger —Bicester
- Full-time
- Communication skills
Associate Data Visualization Analyst
SAS —Marlow
- Computer Science
- Sales
- Data analysis skills
Associate
HCR —Reading
- Annual leave
- Gym membership
Recruitment Advisor
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- University
- Annual leave
1d
Fixed Term Manufacturing Associate II
Moderna, Inc. —Oxford
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
- Annual leave
Paralegal - Personal Injury
Boyes Turner —Reading
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Communication skills
Part Time Sales Associate, Tommy Hilfiger - Bicester Village 8 hrs- Permanent
Tommy Hilfiger —Bicester
- Part-time
- Hospitality
- Communication skills
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
(Fixed Term) Manufacturing Associate I
Moderna, Inc. —Oxford
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
- Annual leave
Director, Medical Affairs (Europe & International)
Immunocore —Oxford
- Doctoral degree
- Travel
- Patient care
7d
Associate Professor or Senior Lecturer in Technology Law
Oxford Brookes University —Headington
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Mentoring
- Leadership
Investment Associate
Maven Capital Partners UK —Reading
- Full-time
- Business development
- Analysis skills
- Organisational skills
- Paid training
- Annual leave

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Advanced Associate, Customer Services (Clinical UK)

Pearson -
Oxford

Apply Now

Job details

4 days ago

Qualifications

Oracle
Customer service
Salesforce
Analysis skills
Continuous improvement
Communication skills

Full job description

Job Title: Specialist, Customer Services (Clinical UK)

Job Summary:

Provide escalated support to the first line team, resolving complex customer queries by phone and email. This position requires the Specialist, Customer Experience (Clinical) to become well versed in our products, solutions, and systems—beyond basic features and benefits—as they work closely with customers to determine optimal solutions to meet their needs.

Key Responsibilities:

Act as the escalation point for the first-line team, resolving complex customer queries via phone and email.
Provide expert support across clinical products, Q-interactive (QI), Q-global, and associated systems, with deep knowledge beyond basic features and benefits.
Manage and support QI trials, including customer setup, guidance, and issue resolution.
Oversee training provisioning, ensuring accurate enrolment, access to materials, and end-to-end customer readiness.
Deliver Digital Success for Q customers, supporting adoption, optimal usage, and positive ongoing engagement.
Work closely with customers to understand needs and recommend optimal clinical and digital solutions.
Collaborate with Tier 1, Product, Sales, Technical Support, and Operations to resolve escalations end-to-end.
Handle sensitive or high-impact cases professionally, ensuring timely resolution and excellent customer experience.
Identify trends, recurring issues, and knowledge gaps, contributing to continuous improvement and team training.
Mentor and upskill first-line colleagues to reduce repeat escalations and improve first-contact resolution.
Support UK customers as primary focus, with dotted-line support to Belgium, Netherlands, Sweden, Norway, Denmark customer service teams as required.

Required Skills and Competencies:

Customer Service (Capable)
Communication Skills (Capable)
Empathy (Effective)
Quality Driven Personality (Effective)
Analytical Skills (Capable)
Customer Satisfaction (Capable)
Digital Literacy (Capable)
Strategic Thinking (Capable)
Active Listening (Capable)
Adaptability (Capable)
Artificial Intelligence (Capable)
Business Relationship Management (Capable)
Goal Oriented (Effective)
Resilience (Effective)
Problem Solving (Capable)

Qualifications (Education & Experience):

2-3 years' experience in customer service or related field
Familiarity with NHS processes, digital tools, and regulatory requirements
Strong written and verbal communication skills
Experience working with Oracle and Salesforce.
Ability to work in UK hours.
Experience working in a remote/ virtual environment.

Your rewards & benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs – Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24386

Apply Now

Refine Your Search

law associate jobs in oxford, eng

Advanced Associate, Customer Services (Clinical UK)

Associate

Senior Associate or Principal Associate

Experienced Clinical Research Associate

Clinical Research Associate II, Oncology

Associate Professor in Commercial Law

(Fixed Term) Senior Research Associate, Clinical Biomarker Laboratory, Flow Cytometry

Seasonal Sales Associate, Tommy Hilfiger Oxford

Full Time Stockroom Associate, Tommy Hilfiger Women Kids - Bicester Village

Associate Data Visualization Analyst

Associate

Recruitment Advisor

Fixed Term Manufacturing Associate II

Paralegal - Personal Injury

Part Time Sales Associate, Tommy Hilfiger - Bicester Village 8 hrs- Permanent

Associate Engineer, GxP IT Support

(Fixed Term) Manufacturing Associate I

Director, Medical Affairs (Europe & International)

Associate Professor or Senior Lecturer in Technology Law

Investment Associate

I want to receive the latest job alerts for law associate in oxford, eng

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