Service delivery analyst (cloud security) Work, Jobs in Oxford, Oxf (with Salaries)

Service Support Analyst
UTMOST WEALTH SOLUTIONS —Aylesbury
- Full-time
- Azure
- Computer Science
- SharePoint
1d
Systems Analyst (Mid Level) - US
Polaris Software —Banbury
- Full-time
- Hybrid work
- Annual leave
Quick apply
Lead Security Operations Center Analyst (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- English
- Bachelor's degree
- No degree
- Language training provided
- Flexible schedule
Service Delivery Analyst (Cloud Security)
SSE —Reading
- £50,964 - £60,899 a year
- Communication skills
- Employee discount
- Gym membership
4d
Sr Cloud Technical Lead
SAS —Marlow
- English
- Bachelor's degree
- Continuous improvement
Backend Developer
OrganOx —Oxford
- Full-time
- Computer Science
- Bachelor's degree
- Agile
Quick apply
1d
SharePoint Administrator
Assystem —Culham
- Computer Science
- Databases
- SharePoint
Senior Application Support Engineer
DXC Technology —Reading
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Life insurance
11d

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Service Support Analyst

UTMOST WEALTH SOLUTIONS
Aylesbury

Apply Now

Job details

Full-time
1 day ago

Qualifications

Financial Conduct Authority guidelines
Technical troubleshooting
Incident triage
Desktop support
Azure
Computer Science
Requirement elicitation
Stakeholder liaison
Incident queue management
IT service management
User account provisioning
Incident identification
Ticket management
Business analysis
Information security
User account management
Change management
IT permissions management
IT project management
Risk analysis
Technical support incident logging
SharePoint
Technical writing
Customer support
IT incident logging
Application support
Business requirements
Cybersecurity
Communication skills
Microsoft Azure
Time management

Full job description

Vacancy No

VN950

Location Country

United Kingdom

Work Location

Job Details

Responsibilities

Provide first and second line support to ULP users for ITIL functions, including incidents, service requests, and asset, change and problem management.
Log, triage, prioritise and resolve IT incidents and service requests. Raising tickets with third party suppliers as required.
Technical troubleshooting of Windows 11 Azure Virtual Desktops (AVD), Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, Copilot printing and in house built applications.
Install and support company laptops. Support users with their own devices for remote working. Support office desktop equipment, meeting room equipment and office printers.
Work closely with ULPs third party IT infrastructure supplier and other service providers as required.
Communicate clearly with non-technical users and manage expectations appropriately. Issue timely briefings on IT system and service activity to business areas.
Complete Information Security and Data Protection control checks.
Respond to Cyber Security alerts from the Security Operations Centre (SOC).
Monitor real time email security controls.
Complete user access control tasks for systems and applications.
Manage user lifecycle tasks, joiners / movers / leavers.
Manage and report on third party technology supplier responses to incidents, requests, changes and problems.
Manage the end to end delivery of small technology projects and initiatives including requirements gathering, stakeholder management and testing requirements.
Conduct risk analysis on incidents, escalating as appropriate quickly and efficiently.
Maintain hardware and software inventory.
Perform technology rollout support to infrastructure implementations including user briefing and training as required.
Ad hoc tasks as required.
Comply with the FCA’s conduct (and senior conduct) and Consumer Duty rules and the PRA’s conduct (and senior manager conduct) standards as set out.
Notify the regulator(s) of matters reasonably expected to be notified.

Core Competencies

Ability to distil clear requirements from business requests.
Ability to clearly and concisely document solutions, processes and procedures.
Understanding of change management principles and processes.
Follows cyber security policies and has an up to date awareness of cyber security developments.
Good communication skills, both verbal and written, as well as problem solving skills.
Effective time management skills, ability to manage and deliver multiple tasks within demanding deadlines.
Strong attention to detail.
Ability to work both independently and as a member of a team, recognizing and valuing the input and expertise of others.
Willingness to learn and develop.
Ability to work effectively under pressure.
Takes responsibility for assigned tasks, incidents and other activities.

Experience and Qualifications
Essential

Experience of Microsoft Azure and M365 cloud technologies including AVD, M365 Office applications, Teams, Exchange Online, OneDrive, SharePoint and Copilot.
Practical experience of providing support in a customer facing environment.

Desirable

Degree in Computer Science or related field, or relevant practical experience.
Microsoft 365 Certified: Fundamentals or Administrator Associate.
Administrator experience of M365 Office applications, Teams, Exchange Online, OneDrive, SharePoint and Copilot.
Experience of working with a Managed Services Provider, who acts as administrator for our environment.
An understanding of IT infrastructure and systems.
ITIL methodology.
Knowledge of Information Security and Data Protection principles and practices.

Key Responsibilities

Key Tasks

Key Requirements

Target Grade

ULP Level 2

Group

Utmost Group Limited

Company

Utmost Life & Pensions UK

Entity

ULP UK

Business Department

IT Service Delivery

Team

Control Function (CF)

Standard hours per week

Regulated Role

Employment Type

Full-Time

Duration

Apply Now

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service delivery analyst (cloud security) jobs in oxford, oxf

Service Support Analyst

Systems Analyst (Mid Level) - US

Lead Security Operations Center Analyst (f/m/d)