Service delivery manager Work, Jobs in Oxford, Oxf (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
2d
Operations Manager - South East & West
Elior UK —Oxford
- £53,000 a year
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
10d
Residence Manager
UPP Ltd —Oxford
- £39,702 a year
- Nights as needed
- Team management
- IT
- Communication skills
- Annual leave
- Employee discount
Service Delivery Manager (HEMS)
Airbus Helicopters UK Ltd —Oxford
- Full-time
- Sales
- Engineering
- Maintenance
2d
Admissions Manager
Oxford School of English —Oxford
- £34,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Office Manager & Team Assistant
Yugo —Oxford
- £40,000 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
10d
Delivery Manager
Abingdon and Witney College —Abingdon
- £38,248 - £39,751 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Examination Operation Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- University
- Annual leave
3d
Service Resolution Manager
Tripadvisor —Oxford
- Hybrid work
- Management
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Relief Delivery Driver
Milk & More —Oxford
- £34,264.52 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
7d
Duty Manager
Leisure Solutions Community Trust —Oxford
- £30,368.08 a year
- Weekend availability
- Hospitality
- Sales
- Supervising experience
- Employee assistance programme
10d
Coach Fleet Operations Manager
Vans For Band Ltd —Kidlington
- Full-time
- Management
- IT
- Welding
Quick apply
7d
Library Manager (Stock, Events and Engagement lead)
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £34,434 - £37,280 a year
- Part-time
- Organisational skills
- Employee discount
8d
Customer Relations Manager
Floryn House Care Home —Kidlington
- Up to £45,000 a year
- Full-time
Quick apply
Service Manager
Flexi Direct Healthcare —Oxford
- £30,000 a year
- Full-time
- Management
- English
- Administrative experience
- Free parking
Quick apply
4d
Team Manager – Assertive Outreach
Oxford Health NHS Foundation Trust —Oxford
- £57,528 - £64,750 a year
- Full-time
- Annual leave
- Employee assistance programme
8d
Head of AACCC - Neighbourhood Delivery
NHS Thames Valley Integrated Care Board —Oxford
- £79,504 - £91,609 a year
- Full-time
- Leadership
- Communication skills
3d
Customer Services Manager
Eleanor Hospital Logistics —Oxford
- £30,000 - £35,000 a year
- Weekend availability
- Management
- English
- In-person
- Free parking
Quick apply
9d
Night Supervisor (Live-in Accommodation available)
The Oxfordshire Golf Hotel and Spa —Thame
- £28,115 a year
- 8 hour shift
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
9d
Estates Manager
Lady Margaret Hall —Oxford
- £60,000 a year
- Maintenance
- Communication skills
- Employee assistance programme
7d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
2 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in oxford, oxf

Service Delivery Manager

Operations Manager - South East & West

Residence Manager

Service Delivery Manager (HEMS)

Admissions Manager

Office Manager & Team Assistant

Delivery Manager

Examination Operation Manager

Service Resolution Manager

Relief Delivery Driver

Duty Manager

Coach Fleet Operations Manager

Library Manager (Stock, Events and Engagement lead)

Customer Relations Manager

Service Manager

Team Manager – Assertive Outreach

Head of AACCC - Neighbourhood Delivery

Customer Services Manager

Night Supervisor (Live-in Accommodation available)

Estates Manager

I want to receive the latest job alerts for service delivery manager in oxford, oxf

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