Technical support engineer Work, Jobs in Oxford, Oxf (with Salaries)

Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Databases
- Travel
- SharePoint
Senior Infrastructure Engineer - Business Support (CTPSE)
Thames Valley Police —Newbury
- £67,653 a year
- Part-time
- Communication skills
- Annual leave
11d
Technical Support Engineer - Operations
Thermo Fisher Scientific —Swindon
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Java
- Bachelor's degree
- Communication skills
3rd Line Engineer
turn IT on —Witney
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
- Employee assistance programme
Quick apply
11d
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Travel
- Annual leave
- Employee discount
Quick apply
Senior Technical Support Engineer - Semiconductor Systems
Infinitesima —Abingdon
- £60,000 - £75,000 a year
- Analysis skills
Quick apply

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Technical Support Engineer (US hours)

proventeq -
Reading

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Job details

Qualifications

Technical troubleshooting
BMC Remedy
Ticket management
SQL querying
Databases
Content creation
Zendesk
Ticket management systems
SharePoint
Agile
Cloud computing
Customer support
Customer interaction
Application support
Communication skills

Full job description

DIGITAL WORK

Proventeq is a Microsoft Solutions for Modern Work and a Microsoft Preferred Content AI Partner with a global customer base in over 25 countries. We are a specialist digital transformation solutions provider, focused on Microsoft 365 and other latest technologies such as AI/Machine Learning. Our customers include UK, USA, UAE, and Australian government departments and enterprises in various domains including space, financial services, engineering, research, legal, manufacturing, and more. Proventeq has headquarters in the UK and offices in Dubai, India, and USA. Despite our global footprint, our nimble team retains a close-knit feel.

We are looking for a dynamic and experienced Technical Support Engineer to support our customers and partners in Europe & mostly the USA. This will involve working hours to coincide with the US business; working from 2 pm to 10 pm.

Location

Reading, UK

Department

Cloud Engineering

Experience required

Key Responsibilities

Providing tech support and maintenance on Proventeq products
Providing tech support on SharePoint Online/M365 migration and adoption related issues
Troubleshooting in customer environments focusing on resolving customer issues
Answering customers/partners related product queries through our support portal
Prioritising your workload based on the criticality of issues and SLAs
Updating customers/partners on the status of support tickets in an effective manner
Creating content in the support knowledge base
Contribute to the customer support organization participating in meetings/training sessions

Required Skills

Good experience supporting .Net/SQL Server based products and custom applications
Strong technical diagnostic and problem-solving skills
Solid customer liaison experience
Expertise in Application support and maintenance Tools such as Zendesk, Remedy
Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
Proven technical diagnostic and problem-solving skills

Good To Have Skills

Good knowledge of SharePoint/M365 (Configuration and Administration)
Experience in SharePoint support - an added advantage
Advanced SQL skills such as performance analysis, etc.
Experience of Extract, Transform and Load type solutions

Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations.

If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.

Apply Now

Refine Your Search

technical support engineer jobs in oxford, oxf

Technical Support Engineer (US hours)

Senior Infrastructure Engineer - Business Support (CTPSE)

Technical Support Engineer - Operations

Sr. Premium Support Engineer - Identity & Access Management (IAM)

3rd Line Engineer