Customer service coordinator Work, Jobs in Oxford (with Salaries)

Customer Services Co-ordinator
Eleanor Hospital Logistics —Oxford
- From £30,000 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Data entry
- Free parking
Quick apply
12d
Clinic Coordinator and Research Administrator
Synthesis Clinic —Reading
- £20 - £25 an hour
- Part-time
- Hybrid work
- Writing skills
- Administrative experience
- In-person
Quick apply
7h
Customer Experience Coordinator
Hypnos Beds —Princes Risborough
- £26,032.50 a year
- Weekend availability
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
2d
Administrative Coordinator
Tetra Tech —Abingdon
- Full-time
- Computer literacy
- Organisational skills
- Contracts
Customer Order Coordinator
IMPACT EVOLVE —Cheltenham
- £35,000 a year
- Full-time
- ERP systems
- Organisational skills
Quick apply
1d
Freight Operations Coordinator
500 Logistics Limited —Thatcham
- £30,000 - £36,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
Quick apply
Library Services Co- Ordinator
EBSCO —Didcot
- Full-time
- CRM software
- Microsoft Outlook
- Computer literacy
5d
Technical Coordinator
The Menu Partners —Bicester
- Up to £33,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
Quick apply
QA Coordinator (12 months fixed term contract)
Bio-Techne —Abingdon
- £34,400 - £55,120 a year
- Full-time
- English
- Bachelor's degree
- Business
- Employee stock purchase plan
VodafoneThree Strategic Financial Governance Co-Ordinator
VodafoneThree —Newbury
- Full-time
- Hybrid work
Quick apply
Guest Services Coordinator
Peverel Court Care —Stone
- £13.05 - £13.30 an hour
- Full-time
- Organisational skills
- Guest services
- Communication skills
- Referral programme
Quick apply
Senior Digital Trading Coordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Mentoring
- Analytics
- Employee discount
Quick apply
Sales and Marketing Co Ordinator
Pierre Fabre —Reading
- Marketing
- Bachelor's degree
- No degree

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Customer Services Co-ordinator

Eleanor Hospital Logistics -
Oxford

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
12 days ago

Benefits

Free parking
Employee mentoring programme
Canteen
On-site parking

Qualifications

Computer literacy
Ticket management
Logistics
Internal department liaison
Microsoft Office Suite
Continuous improvement
Ticket management systems
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills
Supply chain customer service

Full job description

Customer Services Coordinator Role Purpose

Please note: Visa sponsorship is not available for this role.

Eleanor Hospital Logistics is seeking a Customer Services Coordinator to support the Customer Services Support Centre (CSSC) across the Oxford Kitting & Carting (OKC) programme and wider surgical logistics operation.

The postholder will provide day-to-day operational support, acting as a key point of contact between theatres, clinical teams, CSSD, warehouse operations, transport providers and procurement teams. The role focuses on coordinating customer enquiries, resolving operational issues, supporting theatre readiness and ensuring the timely movement of surgical equipment, consumables and inventory.

Key ResponsibilitiesOperational Support

Support the daily operation of the Customer Services Support Centre (CSSC).
Coordinate communication between theatres, warehouse teams, CSSD, transport providers and procurement.
Assist with theatre scheduling activities, including changes, cancellations and emergency requests.
Monitor and escalate issues relating to consumables, implants, instrument trays and theatre readiness.
Support the movement and tracking of theatre carts, totes and inventory using operational systems.
Assist with business continuity and emergency operational procedures when required.

Customer Service

Respond to customer enquiries promptly and professionally.
Log, monitor and update customer requests using ticketing systems.
Escalate operational issues in line with agreed procedures.
Maintain accurate records of customer interactions and operational activities.
Support service performance by meeting response time and service level targets.

Systems & Inventory

Use inventory and tracking systems to monitor stock movements and product availability.
Assist with maintaining accurate inventory records and operational data.
Support stock reconciliations and report discrepancies where identified.
Ensure operational records are accurate and support audit and traceability requirements.

Compliance & Quality

Follow infection prevention, health and safety, security and operational procedures.
Comply with Standard Operating Procedures (SOPs) and NHS governance requirements.
Support operational testing, audits and continuous improvement activities.
Help maintain high standards of patient safety and service quality.

Communication

Build positive working relationships with clinical and operational teams.
Provide updates on customer enquiries, stock availability and operational issues.
Work collaboratively across departments to ensure efficient service delivery.

Person SpecificationEssential

Experience in customer service, administration or operational support.
Strong organisational and communication skills.
Ability to prioritise tasks and work in a fast-paced environment.
Good attention to detail and problem-solving skills.
Competent in using Microsoft Office and computer-based systems.

Desirable

Experience within the NHS, healthcare or logistics environment.
Knowledge of inventory management or tracking systems.
Experience supporting theatre, warehouse or clinical services.

Core Competencies

Customer focus
Communication skills
Organisation and coordination
Teamwork
Problem solving
Attention to detail
Digital systems competency
Adaptability

Operational Interfaces

The role will work closely with:

Theatre Teams
CSSD Teams
Warehouse Operations
Transport Teams
Procurement
Customer Services Support Centre (CSSC)
Clinical Support Teams
Suppliers

Key Performance Indicators

Customer enquiry response times
Ticket resolution within agreed timescales
Accuracy of inventory records
Timely escalation of operational issues
Customer satisfaction
Compliance with operational procedures
Data accuracy and system updates

Additional Requirements

Flexibility to work operational hours, including weekends and bank holidays where required.
Completion of mandatory NHS and company training.
Compliance with PPE, infection prevention and health and safety procedures.
Participation in continuous improvement and operational support activities.

Benefits

Employee mentoring programme
Free parking
On-site parking

Work Location: In person

Pay: From £30,000.00 per year

Benefits:

Canteen
Employee mentoring programme
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in oxford

Customer Services Co-ordinator

Clinic Coordinator and Research Administrator

Customer Experience Coordinator

Administrative Coordinator

Customer Order Coordinator

Freight Operations Coordinator

Library Services Co- Ordinator

Technical Coordinator

QA Coordinator (12 months fixed term contract)

VodafoneThree Strategic Financial Governance Co-Ordinator

Guest Services Coordinator

Senior Digital Trading Coordinator

Sales and Marketing Co Ordinator

I want to receive the latest job alerts for customer service coordinator in oxford

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