Machine learning engineer Work, Jobs in Oxford (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Machine Learning Engineer 1
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Computer Science
- Master's degree
- Machine learning
- Annual leave
- Employee assistance programme
Machine Learning Scientist
University of Oxford —Oxford
- £39,424 - £43,984 a year
- Full-time
- Remote
- Doctoral degree
- Computer Science
- Machine learning
9d
Research & Innovation Assistant
University of Oxford —Oxford
- £35,681 - £45,212 a year
- Full-time
- Administrative experience
- Maths
- Machine learning
14d
Machine Learning Engineer
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Azure
- Machine learning
- AI
- Employee discount
Quick apply
Lead Machine Learning Engineer
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Maintenance
- Annual leave
- Employee assistance programme
13d
Machine Learning Scientist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Doctoral degree
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme
8h
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
9d
Nanophotonics Engineer
Snapchat —Abingdon
- £77,000 - £96,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Scripting
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- AWS
- Travel
- Computer networking
Senior Machine Learning Scientist
Software Engineering —Oxford
- £56,000 - £70,000 a year
- Full-time
- Doctoral degree
- Machine learning
- Python
Quick apply
Scientist
Genomics —Oxford
- Full-time
- Hybrid work
- Machine learning
- Python
- Annual leave
IT Specialist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Full-time
- Microsoft Access
- Azure
- System design
- Annual leave
- Employee assistance programme
14d
Senior Systems Engineer – Optical Ground Systems
Archangel Lightworks —Oxford
- Full-time
- Azure
- DevOps
- Engineering
Quick apply
Senior Machine Learning Scientist
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Oxford
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme
Digital Content & Technical Communications Specialist
UAVTEK —Aldsworth
- £26,000 - £36,000 a year
- Full-time
- Engineering
- English
- IT
Quick apply
Associate Software Engineer
Halliburton —Abingdon
- Full-time
- Azure
- Oracle
- Computer Science
1d
Research Scientist – Autoimmune Research
Immunocore —Oxford
- Doctoral degree
- AI
- Communication skills
Scientific Software Engineer
Oxford BioTherapeutics —Oxford
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Free parking
- Referral programme
Quick apply
Full-Stack Software Engineer III
Elsevier —Oxford
- Full-time
- Java
- SQL
- JavaScript

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machine learning engineer jobs near oxford

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

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Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

machine learning engineer jobs in oxford

Tier 1 Technical Support Engineer

Machine Learning Engineer 1

Machine Learning Scientist

Research & Innovation Assistant