Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Assistant M&E Operations Manager will support the strategic initiatives and objectives of the M&E department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As Assistant Meetings and Events Manager you’ll be the backbone of the team as you’ll be working with your Head of Department to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to be passionately involved in the M&E department’s smooth running.
This role requires flexibility to work morning, mid and late shifts, depending on business needs.
The role involves leading the Meetings & Events team, ensuring rooms and event spaces are prepared to a high standard, coordinating with clients and internal departments, managing event requirements and last-minute changes, and ensuring an excellent guest experience throughout each event.
You will also support the team during busy periods, conduct shift briefings and handovers, resolve operational issues and ensure high standards of service, presentation and health & safety are consistently maintained. The role will also include hands-on involvement in evening events, including dinner service.
The ideal candidate will have previous hospitality or events experience, strong leadership and communication skills, excellent attention to detail and a proactive, customer-focused approach.
Some of the perks our Assistant Meeting and Event Operations Manager could enjoy include:
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Assistant Meeting and Event Operations Manager?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
