What is the opportunity?
Join RBC’s global Client Success Team (CST) as a dedicated onboarding specialist for the EMEA region. In this role, you’ll orchestrate seamless client onboarding across multiple products and jurisdictions, collaborating with internal stakeholders to deliver exceptional experiences while ensuring compliance and operational excellence.
Should you be shortlisted, do please let us know if you have any specific requirements for the interview.
This is a permanent, full-time role and requires 4 days in the office at our 100 Bishopsgate, London office.
What will you do?
Member of a global Client Success Team responsible for the onboarding of clients primarily focused on onboarding requests from EMEA into all RBC locations.
Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales.
Facilitation and reporting of the onboarding progress to business stakeholders, providing transparency and improved client service. Escalating as required.
Proactively identify operational risk/control deficiencies, risk loss events in the business accordingly
Keep desktop procedures up to date and refreshed as process changes are made and reviewed on a minimum of annual basis. Ensure compliance with Firm Policies applicable to activities e.g. Global client onboarding procedures, KYC/AML etc.
Other business support as directed by reporting manager (e.g. strategic or regulatory initiatives, projects, documentation of policy/procedures and reporting/metrics)
Proactively identify opportunities to enhance, streamline and automate processes.
Strong knowledge of derivative products.
Strong client communication skills required for this client relationship management role.
What do you need to succeed?
Must-have
Robust onboarding experience preferred or experience in a related operations role
Understanding of Capital Markets – FX, Cash and Equity Derivatives, Fixed Income, Futures, Commodities and Rates Derivatives
Proficient in Microsoft Office tools, with advanced Excel skills (macros, look-ups etc) and PowerPoint skills
Some experience working on change projects and an open change mindset
Nice-to-have
Bachelor’s degree or equivalent
Proactive, team player, self-motivated with strong organizational and time management skills (must be able to prioritize and re-prioritize tasks to meet the fast paced demands of the trading environment)
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.
The trading floor environment can be a high stress environment that requires quick turnaround, decision making and constant communication.
Working with the trading floor staff requires meticulous attention to detail and the ability to “think outside the box” often in a high intensity environment.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
Job Skills
Critical Thinking, Data Administration, Database Structures, Data Modeling, Data Movement, Detail-Oriented, Group Problem Solving, Information Capture, Standard Operating Procedure (SOP), Teamwork
Additional Job Details
100 BISHOPSGATE:LONDON
London
United Kingdom
35
Full time
CAPITAL MARKETS
Regular
Salaried
2026-07-02
2026-07-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
