guest service agent Work, Jobs in paddington (with Salaries)

Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
2d
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
5d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
1d
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
8d
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Guest Service Agent
Bertrand's Townhouse —London
- £13.85 an hour
- Nights as needed
- Hospitality
- Customer service
- Hotel
Quick apply
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Front Desk Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- English
- Hotel
- Communication skills
- Employee discount
Reservations Agent
The Langham London —London
- £28,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Reservations Agent
HYATT REGENCY LONDON ALBERT EMBANKMENT 10 Albert Embankment, London, SE1 7SP, United Kingdom we u —London
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
20h
Luggage Porter
COMO Metropolitan London —London
- Up to £28,892 a year
- Full-time
- Hotel
- Organisational skills
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
8d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
2d
Overnight Guest Services Agent
Four Seasons —London
- Full-time
- Bar
- Hotel
2d
GUEST RELATIONS AGENT
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
10d
Reservations and Groups Agent
The BoTree - Revenue —London
- £28,172.56 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
M&E Sales Executive
The Welbeck Hotel , Oxford Circus —London
- £24,000 a year
- Part-time
- Bilingual
- Hospitality
- Hotel
- Flexitime
- Employee discount
Quick apply
2d

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Guest Experience Agent, Pre-Opening - The St. Regis London

Marriott International, Inc -
London

Apply Now

Job details

Full-time
2 days ago

Benefits

Company pension
Canteen
Employee assistance programme
Sick pay

Qualifications

Guest relations
Organisational skills
Communication skills
Hotel experience

Full job description

Additional Information
Job Number26066872
Job CategoryRooms & Guest Services Operations
Location37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YF
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Guest Experience Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Guest Experience Agent, you will be at the heart of delivering exceptional and personalised guest journeys, ensuring every interaction feels effortless, refined and memorable. Acting as a key ambassador of the hotel, you will go beyond traditional Front Office duties to anticipate guest needs, resolve requests and create meaningful connections throughout the stay. This role is ideal for a service‑driven professional who thrives in a dynamic luxury environment and is passionate about exceeding guest expectations.

Key Responsibilities

Deliver warm, personalised and anticipatory service throughout the guest journey
Support guests with check‑in, check‑out and all aspects of their stay experience
Respond promptly to guest requests, enquiries and concerns, ensuring complete satisfaction
Proactively engage with guests to understand preferences and enhance their experience
Provide recommendations on hotel services, dining, and local attractions
Coordinate with Butlers, Concierge, Housekeeping and other departments to fulfil guest needs
Handle guest feedback and resolve issues with professionalism and empathy
Maintain accurate guest profiles and record preferences to support personalised service
Support operational tasks, reporting and administrative duties as required
Maintain a visible presence within the lobby and guest areas to engage with guests
Uphold all luxury service standards, company policies and brand expectations

Core Competencies

We are seeking a polished and engaging individual who demonstrates a passion for guest experience and exceptional service. You should have:

Previous experience in a Guest Experience or Front Office role, ideally within a luxury hotel
Strong understanding of guest relations and personalised service standards
Excellent communication and interpersonal skills, with a warm and engaging approach
Ability to anticipate guest needs and respond with thoughtful solutions
Strong problem‑solving skills with a calm and professional demeanour
Ability to work efficiently in a fast‑paced, high‑standards environment
Strong organisational skills and attention to detail
A proactive mindset, taking initiative to exceed guest expectations
Impeccable personal presentation aligned with luxury brand standards
A collaborative approach, working seamlessly across departments

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide

Career Development

Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities
Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service agent jobs in paddington

Guest Experience Agent, Pre-Opening - The St. Regis London

Reservations Agent, Pre-Opening - The St. Regis London

Night Guest Service Agent

Guest Services Agent

Guest Service Agent

Front Desk Agent

Welcome Desk Agent

Guest Service Agent

At Your Service / Switchboard Agent - JW Marriott Grosvenor House

Night Guest Service Agent

Front Desk Agent - JW Marriott Grosvenor House

Reservations Agent

Reservations Agent

Luggage Porter

Front Office Team Member (Camden Lock)

Overnight Guest Services Agent

GUEST RELATIONS AGENT

Reservations Agent

Reservations and Groups Agent

M&E Sales Executive

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