Job Overview
We are looking for an enthusiastic and motivated individual to join our Commercial team as a Commercial Insurance Administrator. This is an excellent opportunity for someone at the beginning of their career, or looking to develop further, to gain hands-on experience in the insurance industry and build a long-term career with a supportive business.
You will play a key role in supporting the administration of a wide range of commercial insurance policies, working closely with experienced colleagues, insurers and clients. We are committed to developing our people, and full support will be provided towards achieving relevant insurance qualifications, helping you to progress and grow within the business.
If you are organised, eager to learn and take pride in delivering excellent customer service, this role offers a fantastic stepping stone into a rewarding career in insurance.
Duties
- Achieve all individual KPI targets set by the company, whilst managing customer and team expectations.
- Build and maintain effective relationships with underwriters and colleagues.
- Deliver customer service in line with ‘best practice’ and ensure compliance to relevant policies.
- To provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these wherever possible.
- Accurately process policy documentation and send to clients in an effective and timely manner.
- Effectively deal with incoming post and email enquiries
- Proactively contact clients to obtain required documentation, information and outstanding payments.
- Handle incoming client calls, resolving queries or directing them to the appropriate account handler where required.
- Process mid-term adjustments (MTAs), ensuring policy changes are actioned accurately, documentation is updated and records maintained in line with internal procedures.
- Process client refunds, ensuring accuracy, appropriate approvals where required, and timely updates to internal systems and records.
- Deal with account queries and bad debt issues both in-team and with underwriters.
- Maintain accurate records and computer files.
- Demonstrate a positive, enthusiastic, committed and flexible attitude towards other team members, recognising the importance and benefits of effective team working.
- Attend team and staff meetings as and when required.
- Carry out any other duties within the scope, spirit and purpose of the job as requested by your manager/team leader.
Skills
- Excellent planning and organisational skills and good attention to detail.
- Favourable team working skills and ability to work with minimal supervision.
- Proven desire to update knowledge and skill set when required.
- Written and spoken communication skills that allow you to inform and advise others clearly.
- Good problem solving and negotiation skills.
- A strong work ethic and a professional approach to all aspects of business internally and externally.
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Work Location: Hybrid remote in Redhill (Surrey, South East Region)
