Customer support & client services managers Work, Jobs in Padiham, Lan (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
10d
New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
- English
Quality Checker
JLA —Manchester
- Up to £30,000 a year
- Full-time
- Sales
- Travel
- In-person
Quick apply
Guest Service Manager
Little Lion Entertainment —Manchester
- Weekend availability
- Management
- English
- Supervising experience
- Employee assistance programme
Quick apply
New Partner Experience Team Lead - Belgium Market (12 months FTC)
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
Customer Resolution Manager
First Choice Homes Oldham —Oldham
- £50,670 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Customer Service Manager
Stellify —Preston
- £60,000 a year
13d
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
New Partner Experience Team Lead - French Market
Deliveroo —Manchester
- Full-time
- Hybrid work
- Management
- Customer service
- English
Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
7d
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
7d
Client Services Manager
Marketing and Commercialisation Agency —Manchester
- £28,000 - £31,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Sales
- Mentoring
1d
Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Flexitime
Quick apply
1d
Customer Experience Manager - 12mth FTC
Footasylum —Manchester
- Microsoft Excel
- Customer service
- English
9d
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Management
- Free parking
- Annual leave
Quick apply
2d

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

customer support & client services managers jobs in padiham, lan

Customer Services Team Leader

OOH Contact Centre Manager (32 Hours)

Customer Experience Manager

New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking

Quality Checker

Guest Service Manager

New Partner Experience Team Lead - Belgium Market (12 months FTC)

Customer Resolution Manager

Senior Customer Service Manager

Customer Services Team Leader

New Partner Experience Team Lead - French Market

Customer Support Partnership Manager

Customer Onboarding Team Leader

Customer Support Team Manager

Client Services Manager

Customer Service Manager X2

Customer Success People Lead

Customer Success & Membership Administration Manager

Customer Experience Manager - 12mth FTC

Telesales Team Leader

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