About Pollards Group
Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.
As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.
The Role
This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.
You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.
Key Responsibilities
- Supporting the Client Services team with day-to-day account management
- Assisting with processing client orders and managing job workflows
- Liaising with internal departments including production, estimating, and logistics
- Building an understanding of print and marketing production processes
- Ensuring all client communication is timely, accurate, and professional
- Maintaining internal systems and updating job information
- Supporting the delivery of projects to agreed timelines and quality standards
- Learning to identify opportunities for upselling and cross-selling services
What We’re Looking For
- A positive, proactive attitude with a willingness to learn
- Strong communication and interpersonal skills
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- A team player with a customer-first mindset
- Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
- Previous experience in a customer service or office-based role is advantageous but not required
What We Offer
- Full training and structured development plan
- Salary review after successful completion of probation (typically 6 months)
- Clear career progression within the Client Services team
- Opportunity to work with well-known brands and exciting projects
- Supportive and collaborative team environment
- Exposure to a wide range of services across the Group
- Competitive benefits package
Career Progression
This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.
