Technology management occupations Work, Jobs in Pampisford, Cam (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Head of IT Services
Hills Road Sixth Form college —Cambridge
- £57,263 - £59,810 a year
- Full-time
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Project Manager - Portfolio Analyst
Arm —Cambridge
- £67,000 - £90,600 a year
- Hybrid work
- Analysis skills
- Project management
- Software development
9d
Services Project Manager
Siemens —Cambridge
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Device Project Lead
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave
Senior Delivery Manager
Cambridge University Press & Assessment —Cambridge
- £50,900 - £68,000 a year
- Monday to Friday
- Hybrid work
- Azure
- AWS
- Project management
- Annual leave
4d
Director of Software Technology & Products
Arm —Cambridge
- £168,300 - £227,700 a year
- Hybrid work
- C++
- Leadership
- Communication skills
IT Systems Manager
Kiks Bishop —Bishop's Stortford
- £38,500 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Infrastructure & Resilience Manager
MBDA —Stevenage
- £65,500 a year
- Hybrid work
- Communication skills
- Free parking
MES Product Management Lead
Aveva —Cambridge
- Full-time
- Hybrid work
- Management
- Sales
- Product management
- Annual leave
Business Intelligence Product Owner
Hexcel Corporation —Duxford
- Full-time
- Computer Science
- Bachelor's degree
- Agile
Senior Product Manager
Arm —Cambridge
- £80,100 - £108,300 a year
- Hybrid work
- Software development
- Linux
- Python
Product Manager
RMG Digital Ltd —Cambridge
- Up to £80,000 a year
- Full-time
- Communication skills
Senior Project Engineer
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Azure
- Project management
- Driving
- Free parking
- Work from home
Quick apply
Principal Engineer/Project Manager (Operational Technology)
Sweco UK —Cambridge
- Part-time
- Hybrid work
- Project management
- Travel
- In-person
- Employee assistance programme
- Employee discount
2d
ICT Project Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Employee discount
5d
Principal Engineer/Project Manager (Operational Technology)
Sweco —Cambridge
- Full-time
- Hybrid work
- Project management
- Travel
- In-person
- Employee assistance programme
- Employee discount
2d
Business Systems & ERP Integration Support
Mundipharma —Cambridge
- Full-time
- Oracle
- ERP systems
- Project management
9d
Regional IT Leader – Europe
Watts EMEA Holding B.V. —St. Neots
- Computer Science
- English
- Master's degree
Quick apply
Director of Digital Technology
Hart Learning Group —Stevenage
- Full-time
- Continuous improvement
- AI

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in pampisford, cam

Helpdesk Manager

Head of IT Services

Project Manager - Portfolio Analyst

Services Project Manager

Device Project Lead

Senior Delivery Manager

Director of Software Technology & Products

IT Systems Manager

Infrastructure & Resilience Manager

MES Product Management Lead

Business Intelligence Product Owner

Senior Product Manager

Product Manager

Senior Project Engineer

Principal Engineer/Project Manager (Operational Technology)

ICT Project Officer

Principal Engineer/Project Manager (Operational Technology)

Business Systems & ERP Integration Support

Regional IT Leader – Europe

Director of Digital Technology

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