We are looking for a Dialler Manager who truly wants to make an impact within our organisation to drive business improvement. The ideal candidate will have a key focus on driving a high-performance culture and be solutions focussed.
It is likely you are currently a talented analyst who is frustrated by the lack of opportunity to implement initiatives that will drive business improvement. As a result, you are looking to step up and meet the challenge of a role like ours where your skills will play a key role in the development of our Company. Although it would be great if you had experience of running a dialler, this really isn’t important as full training will be given; we need a highly motivated, results driven analyst first and foremost.
Within this role, you will analyse performance of various data streams across different campaigns, identify opportunities for improvement to our dialler strategy and implement to assist the continual growth and development of the business. You will maximise the data usage, identify opportunities to increase sales volume and enhance productivity. You will analyse the data and trends and recommend strategies to get instant results.
You must be organised and methodical in your approach, prioritising tasks to ensure that the business not only meet but exceed all targets, whilst remaining compliant with all relevant regulations for outbound dialling. The role is complex, requiring you to dissect processes, revealing untapped opportunities for optimisation.
You must be an excellent communicator, be able to identify key concerns and challenges of the business, provide insight and be proactive in providing the strategy of how to overcome them. You will collaborate with our subject matter experts to ensure that Step Change Outsourcing remains compliant and therefore maintains its PCI DSS, ISO/IEC 27001 and FCA certifications, as well as adhering to obligations set by our clients and relevant regulatory bodies such as Ofcom.
What’s in it for you?
- Working for a Sunday Times Top 100 Company
- Quarterly bonus
- BT & EE discount
- 28 days annual leave entitlement
- Pension contribution
- Career development
Skills and Experience:
Essential
- Intermediate skilled in MS Excel
- Experience in using either SQL, Python, Power BI or any other database programming languages
- Strong analytical skills – be able to analyse and interrogate data and reports and make appropriate recommendations
- Strong attention to detail and proficient in dealing with numbers
- Excellent problem-solving skills - ability to define and deliver continuous improvement initiatives, performance enhancements and overcome barriers to success
- Organised and able to prioritise multiple tasks at once
- Excellent written and verbal communication skills
- Ability to listen and consider all requests with an open mind with a solutions-based mentality
- Have a flexible approach to be agile and make changes quickly and effectively
- Have the ability to use your own initiative and be proactive
- Be willing to adapt and take on new challenges and be driven to continually learn and improve
- GCSE grade A or higher in mathematics
Desirable
- Previous experience of running a dialler is desirable but not essential, as full training will be provided
- Previous experience of working in a high-performance environment is desirable but not essential
- Previous experience of working in an outbound contact centre is desirable but not essential
- Business Information analyst qualification or related experience is desirable
This role is a full time, office based position
Week 1 Mon-Weds 08:15-18:15, Thurs 08:15-12:00.
Week 2 Mon-Thurs 08:15-18:15, Fri 08:15-15:45. Sat 10:00 – 18:00
Job Types: Full-time, Permanent
Pay: £32,877.60 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
