Administration Assistant
Location: Office-based, Norwich
Company: Carelift Services Ltd
Job Type: Part-time / 20 hours per week
(Additional hours required during holiday cover periods)
Reporting to: General Manager
Salary: Competitive, depending on experience
About Carelift Services Ltd
Carelift Services Ltd is a family-run business providing specialist lift services, including servicing, reactive maintenance, and installation works. We pride ourselves on delivering a reliable, personal, and high-quality service to our clients. (Check out our reviews — you’ll see for yourself!)
As a growing company, we place strong emphasis on looking after our staff, fostering a supportive working environment, and building long-term careers. Due to continued growth and expansion, we are now looking to add an Administration Assistant to our team — and we’re very excited to welcome someone new into the business!
Role Overview
We are looking for a friendly, organised, and proactive Administration Assistant to support the day-to-day running of our busy office.
This role is perfect for someone who enjoys administration, communicating with customers, and being part of a close-knit team. You will work closely with management, office staff, engineers, and clients to help ensure the smooth running of the business and provide excellent customer service.
The successful candidate will be office-based in Norwich (or willing to commute) and will play an important role in supporting the wider team with administrative and office duties.
In terms of hours, this role will require a minimum of 20 hours per week. However, during periods when other office staff are on annual leave (approximately 8 - 10 weeks per year), we would require you to increase your hours to up to 40 per week.
Key Responsibilities
- Answer incoming phone calls and emails professionally and efficiently
- Assist with booking appointments and scheduling works
- Support engineers and office staff with day-to-day administration
- Maintain accurate customer and job records
- Assist with preparing documents, reports, and general paperwork
- Help monitor emails, diaries, and office systems
- Support the team with filing, scanning, and data entry
- Provide excellent customer service to clients and suppliers
- Assist with general office organisation and administration
- Support management and the wider team with ad hoc tasks as required
Skills & Experience
- Previous experience in an administration, receptionist, or office support role preferred
- Strong organisational skills and attention to detail
- Friendly and confident communication skills
- Good IT skills, including Microsoft Office
- Ability to manage workload and prioritise tasks effectively
- Able to work independently while also working well as part of a team
- Professional, reliable, and positive attitude
Essential Requirements
- Ability to work office-based in Norwich
- Reliable and professional approach
- Comfortable using computers and office systems
Desirable
- Experience working in a service-based or engineering environment
- Experience speaking with customers over the phone
- Knowledge of East Anglia area
What We Offer
- A friendly and supportive working environment within a family-run company
- A business that genuinely values and looks after its staff
- Opportunity to be part of a growing company with long-term prospects
- Flexible part-time working arrangement
- Additional hours available during holiday cover periods
- Training and development opportunities
- Performance-based quarterly bonus
- Gym membership (or fitness / health-based membership) — for example Pilates membership if preferred
- Paid team days out — work hard, play hard! These are usually during working hours (unless we’re going for a curry!). So far, we’ve done escape rooms, summer fishing days, shooting, go-karting, and more!
As we expect to receive a high number of applications for this role, we will only be progressing candidates who have relevant experience and who have taken the time to send a cover letter telling us a little about themselves and why they feel they would be a great fit for our company and team.
Please note, direct applicants only — no recruitment agencies please.
Pay: From £13,520.00 per year
Benefits:
- Company pension
- Gym membership
- On-site parking
Work Location: In person
