Customer support & client services managers Work, Jobs in Pathhead, Fif (with Salaries)

Customer Care Supervisor
UPS —Edinburgh
7h
Senior Client Services Manager, Trustee and Depositary
The Bank of New York Mellon Corporation —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- Business
- Communication skills
Customer Liaison Manager
Swissport International AG —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
13d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
15h
Senior Manager, Customer Success — Power & Tech
Wood Mackenzie Limited —Edinburgh
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director
JPMorganChase —Edinburgh
- Full-time
- Bachelor's degree
- Machine learning
- AI
Contact Centre Team Leader- Part Time (Including Weekends Overnight)
Vets Now —Dunfermline
- £20,677.28 a year
- Part-time
- Customer service
- Mentoring
- Leadership
- Annual leave
CitiService Funds Group Manager
Citi —Edinburgh
- Full-time
- Hybrid work
- Management
- Master's degree
- Project management
- Employee assistance programme
- Employee discount

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customer support & client services managers jobs near pathhead, fif

Customer Care Supervisor

UPS -
Edinburgh

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Job details

7 hours ago

Full job description

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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche de poste :

The Customer Care Supervisor manages the daily order entry and customer service operations for UPS Supply Chain Solutions across multiple clients and sectors (healthcare, high-tech, retail). He/She serves as the primary liaison between clients, customers (i.e., clients’ customers), customer service staff, and internal functional groups. This position manages high volume and high touch customer contact through heavy phone interaction and regular face-to-face meetings (e.g., customer visits, quarterly business reviews, etc.). The Customer Care Supervisor keeps clients updated with service, product, customer, and system issues. He/She is responsible for participating in client solution development and ongoing maintenance of clients’ profits and losses. This position works with the Information Technology (IT) group to resolve system issues and service failures and to implement system enhancements. The Customer Care Supervisor ensures successful Electronic Data Interchange (EDI) implementation. He/She assists with functional administrative activities and reconciles Agency Reimbursement Amount (ARA) based account reviews. This position manages the customer service training program and ensures compliance (i.e., contractual, regulatory, and corporate). He/She leads the development and writing of standard operating procedures (SOPs), work instructions, processes, and SOWs. This position generates reports (e.g., performance, phone call statistics, profitability, service, etc.) and measures and analyzes performance results. The Customer Care Supervisor supervises others within the department.

Type de contrat:

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

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Refine Your Search

customer support & client services managers jobs in pathhead, fif

Customer Care Supervisor

Senior Client Services Manager, Trustee and Depositary

Customer Liaison Manager

Team Manager - Contact Centre

Senior Manager, Customer Success — Power & Tech

Asset & Wealth Management - IPB Head of Client Services - EMEA - Managing Director

Contact Centre Team Leader- Part Time (Including Weekends Overnight)

CitiService Funds Group Manager

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