At Redpin, we simplify life's most important payments. Buying a new property overseas can be stressful, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands, we've been helping people do just that for over 25 years. Following a major investment, we're on a mission to build a new range of digital products and services that make international real estate payments faster, easier, and more secure. As we transition from a horizontal FX platform to a verticalized, embedded software company, we're shaping the future of Redpin 2.0 - and we want you to be part of it.
Are you seeking an opportunity to support all customers and prospects, acting as the first point of contact dealing with all client enquiries.
We are now seeking 2 Client Account Executives to work on a Fractional basis. Each CAE will work two days per week, between Thursday and Sunday. Typical shift patterns are Thursday + Saturday and Friday + Sunday
Your performance will be crucial in achieving and surpassing both sales targets and Key Performance Indicators (KPIs) established by the organization. Your contribution will play a vital role in our success and the satisfaction of our valued clients.
- Provide support to all customers and prospects, acting as the first point of contact dealing with all client enquiries.
- Processing registration forms, liaising with compliance and other internal departments, handling queries, administration tasks, communications and all other activities that have an impact on the customers' account opening experience.
- Establish trading opportunities with newly registered customers and make a clear note in Salesforce for the dealing team to follow up on.
- To be fully aware of and apply all KYC, AML and Data Protection policies and ensure they are always complied with.
- The first line of defence to prevent fraud, scams etc.
- Building rapport with customers quickly, empathising and understanding their key concerns.
- Having a thorough understanding of our key Partners.
- Having a general understanding of important daily market events and pricing.
Account executives must be excellent communicators and obtain an in-depth knowledge of our company's products, services and markets. You are often one of the first points of contact for our customers and play a major role in driving revenue growth for the business.
- Sales and customer service experience, with a track record of achieving targets
- Excellent communication skills
- Confidence working with numbers
- A team player with a strong work ethic
- Good organisational skills
- The ability to operate with autonomy as well as embrace teamwork
