It service manager Work, Jobs in Peasemore, Brk (with Salaries)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT
13d
IT and Infrastructure Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Weekend availability
- Hybrid work
- IT
- Leadership
- Communication skills
Senior Project Manager - Business Change
Oak Furnitureland —Swindon
- £60,000 a year
- Full-time
- Hybrid work
- Project management
- Mentoring
- Organisational skills
- Free parking
- Employee assistance programme
IT Technical Consultant
Bluespires IT Solutions —Witney
- £30,000 - £50,000 a year
- Full-time
- Azure
- English
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
7d
People Systems Coordinator
ESP Global Services Limited —Reading
- £30,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
14d
Infrastructure Test Engineer (DV Security Clearance)
CGI —Basingstoke
- Full-time
- Windows
- Analysis skills
- Continuous improvement
Quick apply
Sr Technical Program Manager, AWS Supply Chain Enablement & Risk Management
Amazon Data Services UK Limited —Thames Valley
- Full-time
- AWS
- Project management
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Travel
Quick apply
7d
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
- SharePoint
Network Deployment Engineer, Network Infrastructure Design & Deployment
Amazon Data Services UK Limited —Thames Valley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Principal Business Analyst, Investment Technology
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Data analysis skills
- Annual leave
- Life insurance
IT Service Management Analyst
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
6d
IT Manager
turn IT on —Reading
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
VodafoneThree - Cyber Security Senior Consultant - Secure by Design
Vodafone —Newbury
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Performance Data Quality Specialist
Network Rail —Swindon
- £35,582 - £43,400 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
4d
IT Manager - Network Manager - School
hireful —Reading
- £35,000 - £41,000 a year
- Full-time
- Azure
- Microsoft Office
- IT
Quick apply
14d
VodafoneThree - Core Probing Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Computer networking
- Employee discount
VodafoneThree - Associate Agentic Engineer
Vodafone —Newbury
- Full-time
- Hybrid work
- APIs
- IT
- AI
- Employee discount
1d

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Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Codestone -
Basingstoke

Apply Now

Job details

Qualifications

Management
Customer service
Windows
Microsoft Office
ITIL
Organisational skills
IT
Computer skills
Communication skills
Active Directory

Full job description

About the Role

The Service Desk Analyst is responsible for providing first-line technical support to managed service customers. This role operates primarily within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.

Location: Basingstoke

Work Pattern: This Basingstoke-based role operates on a 4 days on / 4 days off shift pattern, with working hours from 7:00 AM to 7:00 PM on weekdays. Weekend shifts are worked remotely, offering a blend of onsite and hybrid working. Very occasional travel to London to cover on-site shift when required.

About Your Experience

Your main responsibilities will include (but not be limited to):

Provide a channel for users to request and receive standard services, via email, phone, and self-service.
Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA’s.
Take ownership of users' incidents and requests and be proactive when dealing with these.
Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.

Incidents/Request for Service Duties:

Recording and monitoring all faulty calls & requests for service on the Customer’s ITSM Tool.
Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues.
Escalation to customer internal teams, of faults that they are responsible for resolving.
Communication with the users being supported, both via the ticket and over the phone, to record and triage the tickets.
Communication with the customer resolver teams, to escalate and help with triage tickets.

Systems Support:

ITSM tools
Remote connection tools
MS Office
Windows OS

System Administration:

Record all faults and related occurrences on the ITSM system
Produce and update documentation of fixes for known issues
Upkeep of IT procedures (under direction of Line Manager)

What you’ll bring:

Experience working in a Service Desk environment, preferably with a Managed Service Provider.
Hands-on experience with service desk and remote-control software.
Ability to give instructions to a non-technical audience.
Experience with Active Directory, Windows OS systems, from 10 onwards and IOS & Android.
Proactive, positive, self-starter and team player with a skill of continually improving processes.
Ability to work in a team-based, collaborative environment.
Track record of working in a customer-facing environment.
Ability to digest complex data and relay it to users in a manageable, clear and concise way.
Experience in Customer Service is essential.
Experience of operating in high pressure and fast-moving environments.
Excellent organisational skills.
Service Level and Customer experience level Management experience.
Good computer skills and the ability to use business support software and ITSM tools.
Strong teamwork skills and attention to detail.
ITIL v4 Foundation (Advantageous only)
Experience with Hornbill (Advantageous only)

Key Measures and Targets:

Timely response and resolution of Customer queries.
Achieving target Response and Resolution SLA’s.
Positive feedback on any Customer Satisfaction Survey.

Key Behaviours

Customer Focus: Demonstrates a high level of commitment to providing excellent customer service, ensuring a positive experience for users, and adhering to service management principles.

Communication Skills: Proficient in communicating clearly and effectively.

Problem-Solving and Decision-Making: Takes initiative in resolving incidents within their expertise, accurately triaging requests, and escalating issues when necessary while maintaining ownership until resolution.

Accountability: Shows responsibility for user incidents and requests, ensuring follow-ups and updates are consistently provided, taking proactive steps to complete tasks.

Teamwork: Works well with other analysts and customer resolver teams to escalate, communicate, and resolve user issues, fostering a cooperative environment.

Attention to Detail: Accurately records and monitors incidents and requests

Empathy and Patience: Exhibits understanding and patience when dealing with user concerns, especially during complex or recurring issues

Apply Now

Refine Your Search

it service manager jobs in peasemore, brk

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

IT Operations Manager

IT and Infrastructure Manager

Senior Project Manager - Business Change

IT Technical Consultant

People Systems Coordinator

Head of Service Delivery

Infrastructure Test Engineer (DV Security Clearance)

Sr Technical Program Manager, AWS Supply Chain Enablement & Risk Management

Service Delivery Manager

2nd Line IT Support Engineer

Network Deployment Engineer, Network Infrastructure Design & Deployment

Principal Business Analyst, Investment Technology

IT Service Management Analyst

IT Manager

VodafoneThree - Cyber Security Senior Consultant - Secure by Design

Performance Data Quality Specialist

IT Manager - Network Manager - School

VodafoneThree - Core Probing Lead

VodafoneThree - Associate Agentic Engineer

I want to receive the latest job alerts for it service manager in peasemore, brk

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