About the Role
The Retail Operations department generates income for the Bodleian Libraries through its two on-site shops and online store, offering unique merchandise inspired by the Library's world-renowned collections. You will join a friendly and ambitious team during an exciting period of growth, helping to deliver an outstanding retail experience for visitors.
You will support the Shop Manager in the day-to-day operation of both the Weston Library and Old Quad shops, helping to maximise sales through excellent customer service, effective stock presentation and strong operational standards. You will deputise for the Shop Manager when required, supervise Retail Assistants during weekend shifts, coordinate stock replenishment and transfers, assist with ecommerce order fulfilment, support monthly stock counts, operate tills and EPOS systems, and ensure the shops remain welcoming, well-presented and fully stocked. You will also contribute to special events and work collaboratively with colleagues to maintain the smooth running of the retail operation.
This is a permanent part-time post, working 14 hours per week. The anticipated working pattern is weekends on a rota, with occasional evening and Bank Holiday working as required.
About You
You will have previous experience in a customer-facing retail environment and a genuine commitment to delivering excellent customer service. You will be confident handling cash, using electronic tills and stock management systems, and be comfortable using Microsoft Outlook and Excel. You will communicate effectively with customers and colleagues, work well both independently and as part of a team, and take personal responsibility for maintaining high standards. You will be organised, dependable and motivated, with excellent attention to detail. Previous experience of supervising colleagues, visual merchandising, and an interest in the Bodleian Libraries' retail product range would be advantageous.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- A comprehensive range of childcare services
- Discounted bus travel and Season Ticket travel loans
More information is available at https://www.ox.ac.uk/about/jobs/life-in-oxford
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at
[email protected].
How to apply
You will be required to upload your CV and a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Beata Kruszelnicka, Retail and Operations Manager, who can be contacted with enquiries relating to the role (
[email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (
[email protected]).
Only applications received online by 12.00 midday (BST) on Tuesday 21 July 2026 can be considered. Interviews are expected to take place on Wednesday 5 August 2026.
