Head of customer service Work, Jobs in Pebmarsh (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Vehicle Movement Administrator (Part-time)
Knowles Fleet —Colchester
- £28,129.46 a year
- Part-time
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
1d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Hadleigh
- Full-time
- Hybrid work
- Communication skills
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
11d
CRM Manager
Onyx Gaming —Colchester
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
Quick apply
Finance Assistant
West Suffolk Council —West Suffolk
- £25,989 - £28,598 a year
- Temporary
- Communication skills
- Office experience
- Employee assistance programme
- Employee discount
7d
Customer Service Coordinator
Eastern Concrete Ltd —Stowmarket
- Up to £35,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of People Business Partnering and Operations
University of Suffolk —Ipswich
- £50,253 - £58,226 a year
- Full-time
- Human resources
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Part-Time Receptionist
WestonHomes —Colchester
- Monday to Friday
- Computer literacy
- Front desk
- Computer skills
- Life insurance
Quick apply
Office Administrator
Bucklesham Primary School —Ipswich
- £26,402 - £28,142 a year
- Part-time
- Customer service
- Databases
- Administrative experience
Operations Manager
ASDA —Ipswich
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
11d
Store Manager
Castore —Braintree
- Customer service
- Supervising experience
- Conflict management
Quick apply
Deputy Manager
Castore —Braintree
- Sales
- Customer service
- Supervising experience
Quick apply
Market Area Head of Business – Hyundai Ipswich & Colchester
Endeavour Automotive Group —Ipswich
- Sales
- Customer service
- Business development
Employee Relations Advisor
WTW —Ipswich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Databases
- Annual leave
- Employee assistance programme
Senior Production Executive
Fred. Olsen —Ipswich
- Weekend availability
- No degree
- Travel
- AI
- Employee discount
11d
Head of Lettings
Abbey Sales and Lettings Ltd —Bury St. Edmunds
- £40,000 - £75,000 a year
- Full-time
- Business development
- Team management
- In-person
Quick apply
1d
Hard Services Category Manager
OCS Group —Ipswich
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Negotiation
Quick apply
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Retail management
- Communication skills
- Paid training
- Annual leave

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Fraud prevention and detection

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

head of customer service jobs in pebmarsh

Customer Service Advisor - Remote

Vehicle Movement Administrator (Part-time)

General Manager

Account Coordinator Team Lead (PC&B)

Regional Head of Housing Services

CRM Manager

Finance Assistant

Customer Service Coordinator

Head of People Business Partnering and Operations

Part-Time Receptionist

Office Administrator

Operations Manager

Store Manager

Deputy Manager

Market Area Head of Business – Hyundai Ipswich & Colchester

Employee Relations Advisor

Senior Production Executive

Head of Lettings

Hard Services Category Manager

Branch Manager

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