It service manager Work, Jobs in Penge, Gtl (with Salaries)

IT Application Support Analyst
TrinityBridge —London
- SQL
- APIs
- Communication skills
14d
IT Service Delivery Manager
TOM Digital Technologies Ltd —Canary Wharf
- £55,000 - £78,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
6d
IT Manager
FundApps —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
Quick apply
13d
IT Service Delivery Lead
LSEAT —Orpington
- £56,821 - £61,181 a year
- Full-time
- Continuous improvement
- Organisational skills
- School
IT Project Manager
Harris Federation —London
- £50,000 - £55,000 a year
- Hybrid work
- No degree
- School
- Annual leave
- Employee assistance programme
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
4d
IT Manager
Virgin Hotels —London
- Full-time
- Hotel
- POS
- Hotel experience
Quick apply
Senior IT Project Manager
Programme & Service Delivery —Southwark
- £68,900 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
3d
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Hotel
- Travel
- Employee assistance programme
- Employee discount
LCW IT Service Manager
Boston Consulting Group —London
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
7d
IT Service Account Manager
Aspire Technology Solutions —London
- £55,000 - £65,000 a year
- Full-time
- Continuous improvement
- Travel
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
IT Manager
turn IT on —London
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Communication skills
- School
- Employee assistance programme
- Employee discount
Quick apply
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
13d
Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Level Manager
Heathrow —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Work from home
10d
Internal IT Manager
Aquis Exchange —London
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
IT Service Delivery Lead
LSEC —Orpington
- £56,821 - £61,181 a year
- Full-time
- Continuous improvement
- Organisational skills
- School
IT Service Delivery Manager
UK Health Security Agency —London
- £41,983 - £52,113 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
4d
Senior Transition Manager – IT Outsourcing
CGI —London
- Full-time
- PMP
- Communication skills
Quick apply

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IT Application Support Analyst

TrinityBridge -
London

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Job details

Permanent
14 days ago

Qualifications

Microsoft Windows Server
Financial Conduct Authority guidelines
Technical troubleshooting
Power BI
ITIL Certification
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
SQL querying
Internal department liaison
SQL
Service restoration
Risk management
APIs
Multidisciplinary collaboration
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills
Microsoft Azure
Time management

Full job description

Reporting to the IT Production Support Manager, this role will be working directly with Private Client Fund Managers, Investment Support team, Risk & Performance team, Operations, Finance, compliance and other business users to understand and resolve production issues and defects related to both internal and third-party systems. The team support, manage and own the configuration of the Iress/XPLAN applications.
Working directly with the third-party vendors and the business users on Support tickets and issues and following up for a timely resolution. Working directly with the IT development team on issues reported on internally developed applications.

Key responsibilities

Triage, investigation and resolving technical issues related to in-house and third-party applications, system integration, data feeds and data flows.
Providing support to users, monitoring system performance, and ensuring the smooth operation of applications within the organisation.
Actively use monitoring tools to identify potential issues and along with alerting tools, proactively take corrective actions.
Manage system configurations within the applications, including scaling, resource allocations and deployment settings.
Assist with the implementation of new features, updates and patches to cloud and on-premises applications, ensuring smooth transition and minimal disruption.
Proactive and timely liaison with third-party supplier support teams

Regulatory responsibilities | Compliance/T&C

Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.

About you | Qualifications, skills and strengths

Ability to think through and analyse data flows and to solve complex business and technology problems, thereby identifying the root cause of issues
Proactive, accountable and adaptable to changes
Growth mindset, especially in relation to learning new skills and technologies
Excellent problem-solving skills and the ability to work with data analysis tools such as Excel or SQL.
High attention to detail, high level of accuracy with self-validation
Excellent time management skills and able to work to agreed deadlines.
Ability to work in a dynamic, collaborative environment as both a team player, as well as managing a personal work portfolio of incidents and problems
Excellent verbal and written communication skills.

Desirable Skills

At least 5 years’ experience working within a Windows/SQL Server based environment, with proficient OS & SQL skills, including the ability to understand & write basic SQL queries.
Experience working with Snowflake, either at support or administrative level, with the ability to diagnose and correct issues, as well as monitoring capacity, cost and performance metrics.
XPLAN or MS Dynamics administration/configuration skills or similar previous experience of developing and troubleshooting configuration workflows (tasks/threads/templates/wizards).
Experience working within a cloud-based environment with multiple service vendors/providers. Direct experience supporting and troubleshooting APIs and other integrations involved in a complex architecture, as well as escalating within vendor organisations to ensure successful resolutions.
Background in Financial Services with at least 5 years live support experience.
ITIL certification along with a high degree of competency working with incident, problem and change processes.
Snowflake certification to Badge 3 level (or equivalent on-the-job based experience).
Demonstrable experience in all or most of the following technologies – Windows Server; SQL Server; Azure; Snowflake; APIs; Power Platform; Power-Bi.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. #LI-EM1 #LI-SY1

Apply Now

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it service manager jobs in penge, gtl

IT Application Support Analyst

IT Service Delivery Manager

IT Manager

IT Service Delivery Lead

IT Project Manager

IT Support Manager

IT Manager

Senior IT Project Manager

IT Manager

LCW IT Service Manager

3rd Line MSP Service Desk Technician

IT Service Account Manager

IT Manager

Chief Technology Officer

Service Delivery Manager

Service Level Manager

Internal IT Manager

IT Service Delivery Lead

IT Service Delivery Manager

Senior Transition Manager – IT Outsourcing

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