Customer service team lead Work, Jobs in Penicuik, Mln (with Salaries)

Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
4d
Transformation Lead, Supply Chain
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Hotel
- AI
- Leadership
- Annual leave
18h
Main - Team Leader (Marks & Spencer)
WHSmith Travel —Edinburgh
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Office Manager & EMEA Facilities Lead
Clearwater Analytics, Ltd. —Edinburgh
- Presentation skills
- Travel
- Communication skills
Quick apply
4d
Team Leader (Part-time) - swim@
Swim Sports Company Ltd —Edinburgh
- £12,500 - £14,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Technology Operations Lead
HBNL —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- IT
Quick apply
Team Leader
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Fleet Delivery Team Leader
Indie Campers —Broxburn
- £28,000 a year
- Seasonal
- Driving
- Leadership
Quick apply
Team Leader - Greens To Go
Glenshire Group —Dunfermline
- £13 - £14 an hour
- Part-time
- Supervising experience
- Bakery
- Employee discount
- Referral programme
Quick apply
Lead Software Developer
Computershare —Edinburgh
- Full-time
- Hybrid work
- SQL
- Work from home
1d
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Mentoring
- Employee discount
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Lead Appian Development Consultant
Valtech Group —Edinburgh
- SQL
- Mentoring
- Agile
2d
Team Leader
Knoops - George Street (Edinburgh) —Edinburgh
- £13.50 an hour
- Part-time
- Leadership
- Café
- Communication skills
Quick apply
Local Growth & Field Community Lead
Lightspeed Commerce, Inc. —Edinburgh
- Full-time
- Remote
- Hospitality
- Google Suite
- IT
Quick apply
Key Lead - George Street, Abercrombie & Fitch
AFH STORES UK LIMITED —Edinburgh
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - St. James Quarter, Hollister
AFH STORES UK LIMITED —Edinburgh
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen…
£61,000 - £91,500 a year
4d
Investigations Operations Leader
Department for Work and Pensions —Livingston
Use networking and influencing to create, maintain and improve service delivery for all customers. Able to lead remotely, promote inclusivity and hold a solid…
£38,772 a year
2d

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Helpdesk Team Leader

Lovat's Group
Loanhead

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Leadership
Help desk

Full job description

Service Desk Team Leader

Location: Edinburgh Office
Salary: Competitive (DOE)
Job Type: Full-Time, Permanent
Reference: SDL 2026

Join One of Scotland's Fastest Growing FM & Engineering Businesses

Lovat's Group is an award-winning Facilities Management, Mechanical & Electrical, HVAC, Refrigeration, Commercial Catering and Compliance Services provider delivering services across Scotland.

As our client portfolio continues to grow, we are seeking an experienced Service Desk Team Leader to support the day-to-day management of our Service Desk operation, ensuring exceptional service delivery to our customers while leading and developing a high-performing administration team.

This is an exciting opportunity for an organised and customer-focused individual looking to play a key role within a growing Facilities Management business.

The Role

Reporting to the Service Desk Manager, the Service Desk Team Leader will oversee the daily operation of the Service Desk, ensuring reactive and planned maintenance works are managed efficiently and in line with contractual service level agreements.

The successful candidate will provide leadership and support to Service Administrators while acting as a key link between clients, engineers, subcontractors and operational management teams.

You will be responsible for driving service performance, maintaining excellent customer relationships and ensuring all works are coordinated effectively from initial client contact through to completion.

Key ResponsibilitiesService Delivery

Support the daily management of reactive and planned maintenance activities.
Monitor and manage job progression to ensure contractual response and resolution times are achieved.
Coordinate engineering resources to maximise productivity and service delivery.
Escalate service issues and resource constraints where necessary.
Support out-of-hours planning and service continuity arrangements.

Team Leadership

Provide day-to-day leadership and guidance to Service Desk Administrators.
Assist with onboarding, training and development of team members.
Conduct regular quality checks and performance reviews.
Promote a positive, professional and collaborative working environment.
Support the implementation of new processes and continuous improvement initiatives.

Customer Service

Act as an escalation point for customer enquiries and service issues.
Develop and maintain strong working relationships with clients.
Ensure customer communications are professional, accurate and timely.
Support client reporting and performance review meetings where required.

Administration & Systems

Manage work orders through the CAFM system from creation to completion.
Monitor engineer attendance, updates and job progression.
Ensure all documentation, service records and client reports are completed accurately.
Produce management information and KPI reports.
Support contract mobilisation and service delivery improvements.

Essential Requirements

Previous experience within a Service Desk, Helpdesk, Facilities Management or Maintenance environment.
Experience supervising or leading an administrative or service coordination team.
Strong organisational and planning skills.
Excellent customer service and communication abilities.
Ability to prioritise workloads in a fast-paced environment.
Strong IT skills including Microsoft Office and service management systems.
Professional and proactive approach to problem solving.

Desirable Requirements

Experience within Facilities Management or Engineering Services.
Knowledge of CAFM systems such as Joblogic.
Understanding of planned preventative maintenance (PPM) and reactive maintenance processes.
Experience producing KPI and performance reports.
Previous involvement in contract mobilisation and service delivery improvement projects.

What We Offer

Competitive Salary (DOE).
Company Pension Scheme.
Employee Assistance Programme.
Ongoing Training & Development.
Career Progression Opportunities.
4.5 Day Working Week.
Modern Office Environment.
Supportive Management Team.
Opportunity to join a growing and ambitious business.

Working Hours

Monday – Thursday: 8:00am – 4:30pm
Friday: 8:00am – 1:00pm

Why Lovat's Group?

Lovat's Group continues to expand across Scotland, delivering engineering and facilities management services to some of the country's most prestigious organisations.

We are committed to developing our people, embracing innovation and delivering exceptional service through our core values of:

Accountability | Transparency | Doing Things Properly

If you are an experienced Service Desk professional looking to take the next step in your career and help shape a growing service operation, we would love to hear from you.

Apply now and become part of the Lovat's Group team.

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in penicuik, mln

Helpdesk Team Leader

Complaints Experience & Journey Lead

Transformation Lead, Supply Chain

Main - Team Leader (Marks & Spencer)

Office Manager & EMEA Facilities Lead

Team Leader (Part-time) - swim@

Technology Operations Lead

Team Leader

Fleet Delivery Team Leader

Team Leader - Greens To Go

Lead Software Developer

Front-End Technical Lead

UK Team Leader (Chain 1 & 5)

Lead Appian Development Consultant

Team Leader

Local Growth & Field Community Lead

Key Lead - George Street, Abercrombie & Fitch

Key Lead - St. James Quarter, Hollister

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