Retail Assistant Manager – Stafford 1
Job Type: Part-time, permanent
Location: 28 Princes Street, Stafford, ST16 2BT
Salary: £7,597.33 per annum (Actual), £25,900.00 Full-time equivalent
Hours: 11 hours per week, Must be fully flexible over 7 days to include working during our busiest trading days Saturday and/or Sunday
Closing Date: 13th August 2026, (may close earlier if over subscribed)
Telephone Interview: 18th August 2026
Face to Face Interviews: 25th August 2026
Are you a highly motivated, dynamic, retail focused individual with a strong flair for fashion and merchandising? Do you have commercial experience?
About us
We are Katharine House Hospice, and we’re dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.
We value people – so much so, it’s one of our three key values as a charity.
The role
We are seeking a highly motivated and well organised individual to assist the Retail Store Manager. The success of the store is the responsibility of the team to positively drive performance forward – Could this be YOU?
You will assist the Retail Store Manager, ensuring its success in meeting all company and department objectives. Leading all store staff, including volunteers in the absence of the Store Manage.
This is a physically demanding position in a busy retail environment with some lifting of furniture/donated goods required
What we offer
33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years’ service.
We match contributions up to 7% to a Aegon scheme. If you’re currently contributing to the NHS pension scheme you can continue to do so.
Reassurance should the worst happen. 2 x salary to your family.
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Employee assistance programme
Providing support for your wellbeing.
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Training and development opportunities
Continuous learning and professional growth.
Support during times of illness.
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Healthcare cash benefit plan
Contributory plan to help cover health-related expenses.
Skills and experience
We’re looking for someone who is professional and approachable and has:
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strong commercial retail skills
- high standards
- leadership qualities
- You will have experience of supervising staff in a retail background
- a positive ‘can do’ attitude
Join us and make a difference
If you’re passionate about people and want to contribute to a mission that matters, we’d love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.
If you’d like to know more about this role, without commitment, please contact the Personnel Office on 01785 218257.
How to apply
To the link below to submit a CV via indeed
Closing date: 13th August 2026, however may close earlier if over subscribed
Internal applicants should apply via an expression of interest outlining the reasons for your interest and detailing any relevant experience.
Job Description
Mission
“We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them.”
Purpose and impact
Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this funds need to be raised, Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandising.
Part of the team
To assist the Retail Store Manager in the running of the store, ensuring its success in meeting all company and department objectives, in accordance with KHH policies and procedures. To deputise in the Managers / Deputy Managers absence, leading other members of store personnel, including volunteers.
Specific Objectives
The post holder will assist the Retail Store Management team in driving the performance of the store by:
- Contributing to the store reaching sales targets and maximising sustainable profits
- Ensuring maximum opportunity has been exhausted from each product range.
- Ensuring an efficient turnover of stock which has been donated by members of the public. A wide variety of stock is processed through the store including items of fashion, bric-a-brac, toys, books furniture & electrical goods (store specific)
- Exploring opportunities that will add value and/or generate retail income.
Working weekends (and Bank Holidays) this dynamic environment changes every day and the list of duties will be varied, no one day is the same.
The role could be broken up as follows;
- 80% in the sort room / shop floor areas
- 20% administration / attending meetings.
You will be expected to contribute to operational objectives and participate in the training, coaching, appraising and scheduling of employees and communicate tasks daily to meet expectations.
Core Responsibilities
Key Area - Responsibilities & Outputs
Sales
- Contribute to the store achieving profit targets by maximising sales and minimising costs
- Ensuring the highest standards of customer service at all times, dealing with any issues efficiently
- Supporting any promotions as directed by the Retail Store Manager/Retail Operations Team
Actively encourage
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Gift Aid donations, from every donor, managing the process within the store, adhering to Gift Aid compliance at all times.
Shop Appearance
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Contribute to maintaining a high standard of presentation throughout all areas
- Provide a high stand of customer service
- Contribute to the store achieving high standards of housekeeping, organisation and cleanliness throughout the shop store premises
Stock
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Actively encourage the public to donate saleable stock
- Ensure there is adequate flow of stock from the stockroom to the shop floor, and a continual availability of stock in each department at all times
- To sort, grade, steam (store specific, after training), ticket and price merchandise
- In conjunction with the Transport Co-ordinator, ensure the efficient use of KHH drivers, external contractors, with the following:
- Furniture collections and deliveries
- Shop to shop, stock transfers
- Waste destined for the tip
- Uplift of stock for recycling
- Contribute to the store being correctly managed and organised in accordance with safety procedures
- This role will demand moving a lot of stock on a daily basis, including heavy items
- Select and price stock at a consistent level
- Ensure that the store is compliant with legislation and KHH policy surrounding the sale of goods
Staff and Volunteers – To Support the Retail Store Manager
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To actively recruit volunteers and provide training so that they are able to perform their jobs efficiently and effectively
- To coach staff to enable them to perform their jobs efficiently and effectively in accordance with recruitment policy
- To ensure the store is adequately staffed at all times in order to maintain appropriate levels of service and stock productivity
- To create an organised and pleasant working environment for staff and volunteers
- To inform the store team of business communications, promotions and information relating to Katharine House and Retail Operation
- To ensure that all staff and volunteers comply with Katharine House policies and procedures
- To ensure all training is completed by designated timescales
Administration and Security – particularly when covering as Duty Manager
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Ensure all relevant administration/ operational systems are completed on time
- Undertake banking in accordance with Katharine House procedures ensuring that cash handling and security procedures are adhered to
- Ensure the security of all KHH stock
- Hold the store keys, ensuring that the store is secure whenever it is left unattended
- Notify the local police, maintenance, Retail Store Manager, Retail Operations Manager in the event of a break in, shop lifting or security incident
- Notify the Retail Store Manager or Retail Operations Manager in the event of a suspected theft or dishonesty by any member of staff or volunteer
- Ensure that all staff and volunteers lock purses and valuables away – lockers are provided
- Reply to / send emails as required for the operation – KHH shop and KHH own email accounts
- Engage with ‘Teams’ communications daily
Health and Safety (H&S) – special note when Duty Manager
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Provide a safe environment for staff, volunteers and the public.
- Lead by example in relation to H&S, complying with legislation and the organisation’s H&S Policy and Procedures, this will involve a hands-on approach, for example:
o carrying out practice fire drills,
o overseeing the safe use of equipment
o responding to accidents or incidents to help prevent a reoccurrence
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Ensuring that staff and volunteers are compliant with current H&S Legislation and the organisation’s H&S Policy and Procedures
- Report any maintenance or H&S Issues to the Retail Office and maintenance team
- Ensure that all electrical items sold have undergone (and passed) Portable Appliance Testing (PAT) in accordance with Katharine House procedures
- Ensure that all staff are trained and able to arrange collections/ deliveries safely
- Ensure all relevant H&S training is completed, including Manual Handling
Other tasks and Responsibilities
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Travel to other organisational premises as and when required, for example
o to attend training courses or meetings
o Supporting other Katharine House retail stores on an occasional basis, within a reasonable commutable area
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Any other duties as required for the role or retail operation
Essential
None
Desirable
A retail background
Essential
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Retail experience
- Excellent customer service skills
- Good interpersonal and communication skills
- An ability to plan work and prioritise, delegating accordingly
- Be flexible, approachable and available
- Ability to use a till
- Computer literate
- An understanding of the importance of H&S legislation & a willingness to attend & successfully pass a relevant training in association with Health & Safety
Desirable
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Own adequately insured roadworthy vehicle (mileage allowance will be paid) when travelling away from your normal base store
General Induction Requirements
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To attend an Induction Training Course held at the Hospice
- Possibly, complete/train, as part of induction, at alternative stores.
- Complete the Retail Induction Programme
Post Holder Specific Training Requirements.
Smoking
Katharine House operates a no smoking policy for all premises.
Smoking is not permitted in Katharine House vehicles at any time.
Job Revision
The post holder should be aware that this job description is expected to alter at review meetings. As the Organisation develops the job description will change to reflect the needs of the business.
PERSON SPECIFICATION – Retail Assistant Manager
Qualifications
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Good Basic Education - Desirable
Experience
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People Management - Desirable
- Health & Safety - Essential
- Supervising others - Desirable
- Retail background - Essential
- Flexible approach to work - Essential
- Managing people and performance - Desirable
- Working/volunteering in the charitable sector - Desirable
Skills and attributes
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Organisational skills - Essential
- Own transport - Desirable
- Excellent communication skills - Essential
- Able to liaise effectively - Essential
- Able to multi task - Essential
- Able to work to tight deadlines - Essential
- Decision making - Essential
- Hands-on approach - Essential
- Managing conflicting demands - Desirable
- Self-motivated - Essential
- Attention to detail - Essential
- Willingness to keep key skills up to date (to meet legal requirements) - Essential
- Budget management - Desirable
- Provider of training - Desirable
Other
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Flexible attitude - Essential
- Positive attitude - Essential
- Team Player - Essential
- Good interpersonal skills - Essential
- Pride in your work - Essential
- Passionate work ethic - Essential
Katharine House Hospice’s aim is to enable people with incurable illnesses to live life as fully as possible and make the most of the time that they have, as well as supporting their loved ones. Our care is free and provided where and when it is needed most – in the community, at home, or at our hospice.
