Customer care specialist Work, Jobs in Penn, Bkm (with Salaries)

Customer Retention Specialist
Agria Pet Insurance —Aylesbury
- Full-time
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
5d
Customer Care & Quality Specialist Team Leader
Clarion Housing Group —North London
- £37,854 - £52,051 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
Customer Service/Triage Specialist
Workplace Options —London
- £27,000 a year
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Support Worker
Glenholme Specialist Healthcare —Hemel Hempstead
- £12.75 - £12.95 an hour
- Weekend availability
- Medication administration
- No experience needed
- Paid training
- Employee assistance programme
Quick apply
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Patient Care Coordinator in Luxury Private Hospital
Berkshire Grove Hospital —Maidenhead
- £14 - £16 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
Quick apply
5d
Warehouse Operative
iMEDicare Ltd —Watford
- £27,072 - £28,178 a year
- Full-time
- English
- Warehouse experience
- In-person
- Free parking
- Annual leave
Quick apply
10d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Pharmacy Dispenser
Montu UK —Wokingham
- £29,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Depot Supervisor
LF&E Refrigerated Transport —High Wycombe
- £39,780 - £42,003 a year
- Overtime
- Team management
- Recruiting
- Training & development
- Employee assistance programme
Clinic Lead
MyHealthcare Clinic —Swiss Cottage
- From £28,000 a year
- Part-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
Customer Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
Assistant practice manager
Kerban Projects —London
- From £15 an hour
- Part-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Early Years Specialist
Grandir UK —Surbiton
- £12.21 - £14.62 an hour
- Full-time
- Management
- Experience working with children
- Preschool
- Annual leave
- Employee discount
Quick apply
Vulnerable Customer Specialist
Stream —London
- Hybrid work
- Financial services
- Communication skills
- Annual leave
Quick apply
11d
Warehouse Operative Twilights
Evri —Hemel Hempstead
- £13.36 - £20.04 an hour
- Overtime
- Annual leave
Bank Receptionist
Cygnet —Harrow on the Hill
- £13.40 an hour
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
4d
Dispensing Optician
Boots —High Wycombe
- Weekend availability
- Employee assistance programme
- Employee discount
Customer Care & Retention Specialist
Endeavour Automotive Group —North West London
- £30,000 a year
- Monday to Friday
- Communication skills
12d

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Customer Retention Specialist

Agria Pet Insurance -
Aylesbury

Quick apply

Job details

Full-time
5 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Retention call handling
Contract renewal support
Customer renewal management
Churn prevention
Computer skills
Customer interaction
Outbound calling
Communication skills

Full job description

The Role:

We’re looking for a Customer Retention Specialist to join our busy team here at Agria Pet Insurance where you’ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

You’ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation.

This role can be based fully remote or from our Aylesbury, Buckinghamshire office once a week (every Wednesday).

You will be required to attend a two week, in office induction when you start (accommodation provided for remote workers).

You must be able to commit to these arrangements in order to be considered for this role.

What you’ll be doing:

Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.
Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
Objection handling including but not limited to; policy cancellations, premium increases, Claims decisions.
Support and advise Sales and Customer Service agents with complex queries.
Be the escalation point for complex queries and carry out required investigations to find a satisfactory resolution.
Handle any calls that overflow from Sales or Customer Service to maintain required service levels
Record and maintain accurate policyholder information using the in-house computer systems

What we’re looking for:

Previous experience of working in a customer retention environment with a passion for providing great customer service
Good initiative and problem solving skills
Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
Good computer skills – able to take in-bound calls whilst navigating our in-house system
Confident communicator

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

Competitive commission structure
25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Quick apply

Refine Your Search

customer care specialist jobs in penn, bkm

Customer Retention Specialist

Customer Care & Quality Specialist Team Leader

Customer Service/Triage Specialist

Support Worker

Lead Agent

Patient Care Coordinator in Luxury Private Hospital

Warehouse Operative

Lead Agent - T3

Pharmacy Dispenser

Depot Supervisor

Clinic Lead

Trainee Customer Resolutions Advisor

Customer Advisor

Assistant practice manager

Early Years Specialist

Vulnerable Customer Specialist

Warehouse Operative Twilights

Bank Receptionist

Dispensing Optician

Customer Care & Retention Specialist

I want to receive the latest job alerts for customer care specialist in penn, bkm

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