We’re looking for a Food and Beverage Team Leader to join us at the incredible Aira Force Café, located on the edge of Ullswater ! The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.
Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.
Salary: £20,670 per annum (based on full-time equivalent of £25,837.50)
Working Pattern: You will work 1560 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary. However, your salary will be paid in 12 equal instalments over the year, equivalent to 30 hours of pay per week. In the summer months, you will typically work 5 days per week, reducing to 3 days per week in the quieter months. Regular weekend and Bank Holiday working is required.
Contract Duration: Permanent
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Aira Force waterfall is one of the Lake District’s most striking landmarks, attracting around 200,000 visitors each year, with the café providing refreshments to those exploring the area. You’ll be joining a friendly, welcoming team who work brilliantly together to create a positive atmosphere, and we’re confident you’ll enjoy being part of it.
We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.
To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video.
What you'll be doing:As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service.
Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.
We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forNo experience is needed, but we’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- ability to lead, support and develop a team
- confident dealing with a variety of situations including complaints
- willing to learn new skills.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (30 hrs pw)
