Retentions advisor Work, Jobs in Penrith, Cma (with Salaries)

Private Client Advisor
Berkeley Insurance Group —Penrith
- Full-time
- Customer service
- Writing skills
- Computer skills
Mortgage Broker - Partner Advisor
The Mortgage Experts —Carlisle
- £60,000 - £100,000 a year
- Remote
- CRM software
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Mortgage Broker - Partner Advisor
The Mortgage Experts —Carlisle
CeMAP-qualified mortgage advisor with proven client-handling experience. Lead Generation and Marketing: A fully branded business-in-a-box package with digital…
£60,000 - £100,000 a year
Quick apply

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Private Client Advisor

Berkeley Insurance Group
Penrith

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Job details

Full-time

Qualifications

Client engagement
Customer service
Writing skills
Payment allocation
Accounts Receivable Credit Control
Contract renewal support
Customer renewal management
Relationship management
Computer skills
Customer interaction
Communication skills

Full job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Private Client Advisor
Location: Penrith
Package: £Negotiable

We're delighted to be strengthening our Private Client team out of Penrith as part of our wider ongoing growth as A Forever Company™ with the addition of 2 Private Client Advisors

You'll be supporting our customers with their requirements across the full cycle from New Business to Renewal and everything in between.

Overview:

Achieve the required renewals and new business results and contribute towards team/individual targets, whilst offering a bespoke high level service, adhering to company procedures and regulatory requirements

Key responsibilities:

Meet and deliver against your agreed Renewal Retention and/or New Business Targets, contributing towards the teams overall budget targets & KPI’s
Ensure you carry out thorough pre renewal reviews with your clients annually, identify customer needs, highlight any shortfalls in cover and advise your client accordingly
Offer and attend physical client visits where required/appropriate
Conduct a full insurer/market review for your client and then recommend the most suitable policy which protects the customers needs.
Invite all policies within regulatory guidelines and ensure policies are renewed, on or before the renewal date.
Handle claims reported and support client through the claims process
Complete all roles and tasks as required by your line manager, ensuring you adhere to business procedures and policies at all times
Review client documentation and ensure its accuracy and that it meets the client’s needs.
Ensure documents are issued within contract certain timelines.
Ensure client files are kept up to date with all relevant communication and notes.
Deliver excellent customer outcomes by adhering to best practice and contribute towards our customer-led culture.
Comply with the B&B credit control procedures
Debt Management to ensure all monies are collected and allocated appropriately and keep line manager informed of any current, potential or perceived problems with bad debt.
Manage and prioritise your diaries/tasks, these are to be kept up to date
Identify and discuss with your clients any recommended and relevant additional covers
Complete any training that is deemed necessary for your role and fully prepare for your regular 1-2-1s and year end review. Ensure you agree and complete the actions set in line with your development plan.
Adherence to the B&B Training & Competency scheme. Receive audit feedback and ensure any improvements identified and communicated to you are implemented.
Ensure all training is completed to deadline set. Log all training and development on your Continuous Professional Development Plan (CPD)
As and when required undertake and participate in work related projects as requested

Skills:

Excellent verbal and written communication skills
Have a strong attention to detail and challenge inaccuracies with third parties
Ability to present to customers face to face in a professional and knowledgeable manner
Represent the business in a professional way at all times
Proficient in operating ICT systems, applications, insurer portals etc.
Exceptional knowledge of the Private Clients insurance market
Able to build long standing relationships with insurers
Prioritises time and attention on high value activities.
Be a team player and work collaboratively to achieve a harmonised and professional environment
Take decisive action based on the available information and accept personal responsibility for the outcome

The preferred job holder will match the following requirements:

Relevant industry experience is preferable.
Ability to develop and maintain business contacts and goodwill
Excellent interpersonal, written, and verbal communication skills
Pro-active and self-motivated
Excellent planning and organisation skills to meet deadlines
Excellent attention to detail
Co-operative and supportive team player

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Apply Now

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