Location: Penrith Library
Contract Type: Permanent (0-hour contract)
About this opportunity
We are seeking to recruit an energetic and highly motivated individual, with great customer service skills, for two zero hours posts to support our hard-working library team in Eden. Predominantly based in Penrith library but they may be asked to provide cover in one of our branch libraries in Alston, Appleby or Kirkby Stephen
The role is extremely varied and requires individuals to:
- Be the first point of contact for customers.
- Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
- Carry out general library duties, help with the security of buildings and basic health and safety tasks.
- Support a wide range of events and activities for all ages.
Who we are looking for…
Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
- Post Specification
- Role Profile
Application and Interview information
Closing date: 17/06/2026
Interview date: Week beginning 13/07/2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [email protected].
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
