Connect to your Industry
HR Services are looking for a Senior Assistant (U2) to support our senior level recruitment, onboarding and regulatory processes. As a member of our specialist Partner Support Services team, you will have the opportunity to positively impact the experience of our Partners across the firm. You will work with stakeholders across Resourcing, Risk, wider HR and external vendors to manage regulatory activities and answer complex queries. This is a great opportunity to provide a high quality, distinctive service to our customers and stakeholders as part of a collaborative team that provides the chance to develop your skills and network.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Partner Support Services is a specialist team within our HR Services function with responsibilities covering a range of services and administrative processes linked to partner policies and business activities.
Your role will involve supporting Partners and the business with activities such as Onboarding, Leavers and everything in between. The customer is at the heart of everything we do with us aiming to support them with queries, life events and regulatory requirements. We support strategic initiatives through reporting and collaboration with other areas of the business as well as a strong approach to CSI and improving the effectiveness of how we work.
The complexities involved demand a high level of real-time responsiveness and cultural understanding often best achieved through regular telephone interaction. The reliance on immediate communication channels, including telephone calls, Microsoft Teams, email, and Avature, necessitates a deep understanding of local business etiquette and communication norms.
The Partner community are an integral, high profile customer group and require a bespoke, specialised service which require us to go above and beyond and to be prepared for a variety of queries, challenges and opportunities. Be prepared to tap into your analytical, critical thinking and problem-solving mind and don’t be afraid to ask questions and challenge the status quo. Confident in supporting our customer base through a multi-channel functionality – you can trust that no two days will ever be the same as you support and add value to our very busy team by:
- Supporting Assistant Managers and the wider Partner Support Services (PSS) team with Partner queries and escalations, applying judgement to understand underlying issues and identify appropriate next steps.
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Collaborating with stakeholders to proactively implement solutions and service enhancements, escalating matters appropriately where additional input or decision-making is required.
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Providing high-quality administrative support across key Partner lifecycle activities, including onboarding, leavers and planned absence processes.
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Preparing regular and ad hoc reports for a range of stakeholders, ensuring outputs are accurate, timely and aligned to business requirements.
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Managing stakeholder and customer expectations whilst building trusted relationships with HR Services colleagues and wider Deloitte teams, providing cross-team support where required.
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Managing stakeholder cases end to end, taking ownership from initial enquiry through to resolution and ensuring clear communication throughout.
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Promoting effective cross-team collaboration to deliver an excellent customer service experience.
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Escalating complex queries promptly and effectively, taking accountability for keeping stakeholders informed on progress, outcomes and resolution.
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Supporting and driving continuous service improvement initiatives, including active participation in strategic pillar workshops and wider HRS networking activities.
- Championing team wellbeing, development and effective ways of working by role-modelling the right behaviours and supporting a positive team culture.
Connect to your skills and professional experience
- Proven experience in a demanding, fast-paced administrative role, ideally within professional services or a similar corporate environment.
- Exceptional organisational and time management skills with the ability to manage multiple priorities and meet deadlines.
- Excellent communication skills, both written and verbal, demonstrating the highest level of professionalism.
- The ability to engage and interact with executive level stakeholders
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and Word.
- Experience with ServiceNow, applicant tracking systems (Avature), Issue, Query, and Request Management (IQRM) is highly desirable (but not essential).
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion. • Proactive, problem-solving approach with a willingness to take initiative.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“Joining our inclusive team offers an exciting opportunity to contribute to a dynamic and impactful environment. You'll be empowered to use your critical thinking and problem-solving skills to make a real difference, all while being supported by a culture that priorities wellbeing and personal growth. We are committed to providing opportunities for you to develop your skills and challenge yourself, ensuring a rewarding experience where you can directly see the positive impact of your work on our key stakeholders.” - Amanda Hannant, Enabling Functions
Our hybrid working policy
You’ll be based in Cardiff or Milton Keynes with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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