Lead generation specialist Work, Jobs in Perry Barr, Wmd (with Salaries)

Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Exercise Referral Course Tutor and Assessors
Health and Fitness Education —Birmingham
- £185 - £200 a day
- Customer service
- Education
- Communication skills
- Referral programme
Sales Development Representative
Alexander Mann Solutions (AMS) —Birmingham
- Hybrid work
- Business development
- Communication skills
Digital Transformation Lead
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
4d
Assistant Facilities Manager
Sodexo —Birmingham
- £35,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
13d
Marketing Assistant
Survey Solutions —Birmingham
- Hybrid work
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager, Data Product Specialist, Global
Deloitte —Birmingham
- Hybrid work
- Bachelor's degree
- No degree
- Agile
Sales Specialist - Enterprise
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Business development
- Leadership
- Communication skills
Principal Ecologist - BNG Specialist
AECOM —Birmingham
- Full-time
- Hybrid work
- Mentoring
- Training & development
Engaging Bid Specialist - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
14d
Manager - Product
Homes England —Birmingham
- £39,933 - £46,573 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Annual leave
- Employee assistance programme
13d
Senior Specialist, Integrated Marketing Campaigns
Schneider Electric —Coventry
- Full-time
- Remote
- AI
- Annual leave
- Life insurance
7d
Fleet Delivery Specialist
Volvo Group —Warwick
- Hybrid work
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
Inside Sales Development Specialist
Omnia Resourcing —Redditch
- Up to £38,500 a year
- Salesforce
- Business development
- Communication skills
- Employee assistance programme
Lead Contract Coordinator
National Grid —Warwick
- £40,000 - £45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Life insurance
10d
Sales Development Specialist
Jensten Group —Kidderminster
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Business Architect & Org Design Lead
AECOM —Birmingham
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- No degree
Business Development Director
PKF Smith Cooper —Birmingham
- Full-time
- Hybrid work
- Business development
- Budgeting
- Communication skills
- Annual leave
- Employee discount
Customer Account & Marketing Executive
FLY BY NITE CONFERENCES LTD —Redditch
- £30,000 - £36,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Data Governance and Quality Lead - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d

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lead generation specialist jobs near perry barr, wmd

Customer Retentions Specialist

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£28,089.10 - £32,000.00 a year

Qualifications

CRM software
Vehicle service booking
Outbound sales
Client engagement
Computer literacy
Appointment booking and call handling
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Computer skills
Customer support
Customer interaction
Communication skills
Business lead generation
Sales appointment setting
Time management

Full job description

Customer Retention Specialist

Job Purpose

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty.

This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.

Key Responsibilities

Aftersales Retention

Proactively contact existing customers using our CRM database to:
- Book vehicle services.
- Book MOT appointments.
- Promote manufacturer service plans and seasonal offers where appropriate.
Re-engage customers who have not visited the dealership recently.
Encourage customers to continue servicing their vehicles within our dealership.
Ensure customer records and contact details are kept accurate and up to date.
Follow up missed appointments where appropriate.

Sales Opportunity Generation

Contact prospective customers who have submitted enquiries via our website, manufacturer websites or other digital platforms.
Qualify customer interest through friendly, professional conversations.
Arrange appointments for interested customers with the Sales Team.
Contact previous vehicle purchasers to discuss:
- Potential vehicle upgrades.
- End-of-finance opportunities.
- New model launches.
- Manufacturer offers and promotions.
Maintain regular contact with customers approaching replacement cycles.

CRM Management

Effectively utilise the dealership CRM system to:
- Manage customer follow-up activity.
- Record conversations and outcomes.
- Schedule future contact.
- Maintain accurate customer information.
Ensure all customer interactions are recorded in accordance with dealership processes.

Customer Experience

Deliver a professional, friendly and personalised experience on every customer interaction.
Build long-term customer relationships that encourage repeat business.
Act as an ambassador for the dealership and the MG brand.
Resolve basic customer queries or direct them to the appropriate department.

Performance Measures (KPIs)

Success within this role will be measured through:

Service appointments booked.
MOT appointments booked.
Workshop retention rate.
Sales appointments generated.
Qualified sales leads passed to Sales Executives.
Vehicle sales resulting from generated opportunities.
Customer contact activity.
CRM completion and data quality.
Customer satisfaction.

Skills & Experience

Essential

Excellent communication and telephone skills.
Friendly, confident and professional manner.
Strong organisational skills.
Good IT literacy.
Ability to build rapport quickly.
Self-motivated with excellent time management.
Positive and resilient attitude.

Desirable but not essential

Previous experience within the motor industry.
Experience using a CRM system.
Experience in customer service, telesales or appointment setting.
Understanding of vehicle servicing and MOT requirements.

Personal Attributes

The successful candidate will be:

Customer focused.
Target driven.
Enthusiastic and energetic.
Professional at all times.
Able to work independently and as part of a team.
Passionate about delivering exceptional customer service.

Working Relationships

The Customer Retention Specialist will work closely with:

Sales Executives
Sales Managers
Service Advisors
Service Manager
General Manager

to ensure every opportunity is maximised and customers receive a seamless experience.

Commission & Incentives

This role includes a performance-based incentive scheme.

Opportunities generated that result in a completed vehicle sale will attract an introductory commission payment.
Additional performance incentives may be available based on workshop booking targets, customer retention objectives and overall departmental performance.

The bonus scheme will be communicated separately and reviewed periodically.

Quick apply

Refine Your Search

lead generation specialist jobs in perry barr, wmd

Customer Retentions Specialist

Exercise Referral Course Tutor and Assessors

Sales Development Representative

Digital Transformation Lead

Assistant Facilities Manager

Marketing Assistant

Assistant Manager, Data Product Specialist, Global

Sales Specialist - Enterprise

Principal Ecologist - BNG Specialist

Engaging Bid Specialist - UK (Hybrid)

Manager - Product

Senior Specialist, Integrated Marketing Campaigns

Fleet Delivery Specialist

Inside Sales Development Specialist

Lead Contract Coordinator

Sales Development Specialist

Business Architect & Org Design Lead

Business Development Director

Customer Account & Marketing Executive

Data Governance and Quality Lead - Legal Aid Agency

I want to receive the latest job alerts for lead generation specialist in perry barr, wmd

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