Technical support engineer Work, Jobs in Perry Barr, Wmd (with Salaries)

2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
10d
Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
14d
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Mentoring
- Employee discount
Quick apply
Automotive Systems Support Engineer
RAC —Walsall
- Automotive diagnostics
- Communication skills
- Mechanical knowledge
- Annual leave
1d
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
Legal Engineer
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Communication skills
- Annual leave
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
12d

Discover related jobs

Based on your search for technical support engineer jobs.

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment. A strong focus on developing our people.
7d
1st Line Team Leader
Commercial —Cheltenham
The ideal candidate will be a dedicated individual with a desire to deliver high-quality service to both internal and external customers alike.
£30,000 - £38,000 a year
Quick apply

I want to receive the latest job alerts for technical support engineer in perry barr, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near perry barr, wmd

Engineer jobs in Birmingham

Technical Support Engineer jobs in Birmingham

Engineer jobs in Coventry

Senior System Engineer jobs in Belfast

Project Engineer jobs in Aberdeen

Senior System Engineer jobs in Swansea Sa7

Senior System Engineer jobs in London

2nd Line Support Engineer jobs in Mansfield

2nd Line Support Engineer jobs in Nottingham

Embedded Software Engineer jobs in London

2nd Line Support Engineer jobs in Manchester

Bsl Communication Support Worker jobs in London

Artificial Intelligence Engineer jobs in London

Data Analytics Engineer jobs in London

Aerospace Engineer jobs in Birmingham

Technical Support Engineer jobs in Manchester

Technical Support Engineer jobs in Portsmouth

Technical Support Engineer jobs in London

Technical Support Engineer jobs in Reading

Rehabilitation Support Worker jobs in London

2nd Line Technical Support Engineer

Intuitive Computer Management Ltd
Brierley Hill

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
10 days ago

Benefits

Free parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Network installation
MCSA
Software troubleshooting
Customer service
LAN
Technical support
Network infrastructure
Firewall
DHCP
ITIL
IT support
DNS
Network support
Technical writing
Communication skills
Help desk

Full job description

We are looking for a skilled 2nd Line Technical Support Engineer to join our team. We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.

The ideal candidate will have strong experience in networking, Windows Server environments, Office 365 administration, and Active Directory. Experience with WatchGuard firewalls is a strong advantage. Certifications: Microsoft certifications desirable

This role involves handling escalations from the 1st Line team, managing more complex incidents, and supporting onsite technical requirements when needed. You will work closely with our technical teams to ensure high‑quality service delivery to end users.

Location: 70% Office-Based / 30% Onsite

Duties

Key Responsibilities
Provide 2nd line technical support for escalated incidents and service requests.

Collaborate with the wider IT team to identify and implement service improvements.

Troubleshoot and resolve issues relating to:
Networking (LAN, WAN, VLANs, routing, switching)
Windows Server environments
Active Directory (users, groups, GPOs)
DHCP & DNS administration
Office 365 / Microsoft 365 platforms
Support WatchGuard firewalls, VPNs, and security configurations (training can be provided if required).
Manage escalations professionally and provide clear communication to end users.
Install, configure, and maintain hardware, software, and network equipment.
Support onsite activities such as hardware deployment, network troubleshooting, and project rollouts (approx. 30% of time).
Produce accurate documentation, including knowledge base articles and technical procedures.

Skills

Demonstrable experience in a 2nd Line IT Support or Technical Support Engineer role.
Strong technical understanding of:
Networking fundamentals (routers, switches, VLANs, firewalls)
Active Directory and Group Policy
Windows Server administration
DHCP / DNS
Office 365 / Microsoft 365
Experience with WatchGuard or other enterprise firewalls is highly advantageous.
Good understanding of ITIL principles.
Excellent troubleshooting and problem‑solving skills.
Strong communication skills, both written and verbal.
Ability to work independently and manage time effectively.
Microsoft certifications (e.g., MCSA, Azure Fundamentals, MS‑900, MD‑102) are desirable.

What We Offer

Opportunity to work with modern technologies and security solutions.
Support for training and professional certifications.
A collaborative and supportive team environment with genuine opportunities for career progression.
We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.
Exposure to a variety of technical challenges across both office and onsite environments.

Job Types: Full-time, Permanent

Application question(s):

Are Microsoft certified or currently working towards certification?

Experience:

2nd Line IT Support: 2 years (required)

Work Location: In person

Pay: £26,000.00-£30,000.00 per year

Benefits:

Free parking

Application question(s):

Do you have 2 years experience in a 2nd Line role?
Are you Microsoft certified?

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in perry barr, wmd

2nd Line Technical Support Engineer