Receptionist/administrative assistant Work, Jobs in Pershore, Wor (with Salaries)

Medical Receptionist
Churchfields Surgery —Bromsgrove
- £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- GP surgery experience
Quick apply
3d
Receptionist/Administrative Assistant/Customer Service/Sales Adviser
Xclusive Motor Services —Birmingham
- From £12.71 an hour
- Full-time
- Computer literacy
- Accounting
- Data entry
- Free parking
Quick apply
10d
Receptionist / Administrative Assistant
Dudley Metropolitan Borough Council —Halesowen
- £17,627.22 - £18,310.76 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Front desk
8d

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Receptionist/Administrative Assistant/Customer Service/Sales Adviser
Xclusive Motor Services —Birmingham
We are currently looking for a Customer Service Advisor to work in our busy office, supporting our customers on a day to day basis.
From £12.71 an hour
Quick apply
10d

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Medical Receptionist

Churchfields Surgery
Bromsgrove

Quick apply

Job details

Permanent | Full-time
£12.71 an hour
3 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
EMIS Web
Inbound customer enquiry call handling
Computer literacy
Updating electronic health records
Patient appointment coordination
GP surgery experience
GCSE
Patient service
Appointment booking and call handling
Medical reception and administration experience
Data entry
Front desk
Customer interaction
Typing
Patient record updating
Communication skills
Time management

Full job description

An opportunity has arisen for a Receptionist to join our friendly and progressive team at Churchfields Surgery.

Our busy and forward-thinking practice is based in the centre of Bromsgrove, where our staff are at the core of what we do, and training and development is encouraged.

Our medical receptionist team are the first point of contact for patients and visitors to the practice both in person and on the phone. They direct and assist them in accessing the appropriate service or healthcare professional, as well as helping with enquiries. The team also aid the wider practice team: our GP’s, Nurses, Physician Assistants, Pharmacists and administrative staff.

As this is a patient-facing role, you must have strong customer service skills, be an effective communicator (both face to face and on the phone) and have experience of working in a reception environment.

This position will be part-time, working 35 hours per week Monday - Friday.

Monday: 08.00am – 17:00 pm

Tuesday: 13.00pm – 17.00 pm

Wednesday: 08.00am – 19.00 pm

Thursday: 09.00am – 17:00 pm

Friday: 13.00pm – 19.00 pm

Main duties of the job include:

- Act as the first point of contact for patients, providing general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

- Deal with all general enquiries, explain procedures and make new and follow-up appointments.

- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

- Respond to patient emails and queries coming into the Practice via our online consultation service.

- Complete tasks sent into Reception by the clinicians and other members of staff.

- Enter patient information on to the computer as required.

- Ensure that all new patients are registered onto the computer system promptly and accurately.

- Maintain strict confidentiality at all times.

Person Specification

Experience

Essential:

Experience of Reception work, dealing with the public in a pressurised context.

Experience of telephone call management, managing demand across peaks as and when they arise.

Working within a team.

Desirable:

Experience of Primary Care / GP Reception.

Qualifications

Essential:

Educated to GCSE Level or equivalent, including GCSE English Language.

Desirable:

Evidence of training relevant to Reception.

Knowledge and Skills

Essential:

Highly organised with the ability to plan and prioritise.

Evidence of basic keyboard and computer skills to include Word, Excel, etc.

Excellent communication and inter-personal skills to include the ability to communicate clearly with all levels of staff.

Evidence of time management skills.

Desirable:

Experience using and interrogating NHS system software (Emis Web etc.)

Pay: £12.71 per hour

Benefits:

Company pension

Experience:

Medical Receptionist: 1 year (preferred)

Work Location: In person

Quick apply

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