At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Stocks Vet Centre on a part-time, fixed term basis.
We have a close-knit team of 25 staff, including 5.4 FTE highly experience vets, 7 nurses, and 7 support staff.
We are a well-established, two-site first-opinion practice nestled in the stunning Worcestershire countryside, perfectly positioned between the Malvern Hills and the Cotswolds. Both locations offer ample parking and convenient access to the M5, with excellent links to Worcester, Birmingham, and Bristol. Our practice prides itself on a strong sense of community, bonded clients, and a commitment to outstanding client care and animal welfare.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
We are looking for a receptionist to work a 16-hour position covering both the Upton and Lower Wick locations. The shift times are usually 7:50am-4:50pm or 10:00am-7:00pm. There will be Saturdays involved on a rota basis 1:7 with toil in the week.
Key Responsibilities
- Answering the telephone and dealing with emails
- Processing medication and food orders
- Booking appointments and diary management
- Dispensing prescribed medication
- Taking payments and dealing with account enquiries
- Placing stock orders and assisting with dispensary organisation and management
- General administrative work including accurate record keeping and filing
- Cleaning duties to maintain a tidy reception, waiting area, dispensary and staff areas
- Giving pet care advice within the remit of the receptionist role and referring queries to nurses and vets when necessary
- Liaising with the vets, nursing team, other receptionists and wider admin team
- Dealing with upset clients in difficult circumstances
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £10,574 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
