Base Location: Havant (Penner Road) or Perth (Scotland)
You'll be expected to spend 50% of your working week in the office
Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available – Hybrid working
The role
Are you passionate about using data to solve problems, improve performance, and influence decision-making?
As a Business Intelligence Analyst within the Customer Service Business Improvement & Planning team, you'll play a central role in driving our data-led approach to continuous improvement and operational excellence. By transforming complex datasets into clear, actionable insights, you'll help stakeholders understand performance, identify opportunities, and make faster, smarter decisions that enhance both business outcomes and customer experience.
Working closely with stakeholders across the business, you'll develop trusted reporting, dashboards, and analytical insights that answer key business questions, uncover trends, and support and shape strategic priorities such as customer-centricity, efficiency and automation.
This is a fantastic opportunity for someone who enjoys turning data into insightful action and making a real impact across the organisation.
You will -
- Transform customer and operational data into meaningful insights that support decision-making, improve customer outcomes, and drive business performance.
- Develop and maintain reporting, dashboards, and visualisations that provide clear, actionable insights to stakeholders.
- Identify emerging trends, risks, and opportunities through data analysis, supporting proactive improvements to customer experience and service delivery.
- Work closely with teams across the business to understand reporting requirements and support data-driven decision-making.
You have -
- Proven experience in business intelligence, data analysis, or reporting roles, with the ability to translate data into meaningful business insights.
- Experience presenting insights and recommendations to operational and senior leadership teams.
- Strong analytical and problem-solving skills, with experience identifying trends, opportunities, and areas for improvement.
- Experience managing a small team would be desirable.
- Proficiency in BI and reporting tools (e.g. Power BI, Tableau, or similar), advanced Excel skills, and experience using SQL to extract, manipulate, and analyse data.
Please note that this vacancy may close early if we receive a high volume of applications.
About SSE
SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.
SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [email protected] / 01738 344051 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
#LI-DIST
#LI-KA3
#LI-Hybrid
